Unit of competency Outline
Date retreived
23/07/2026 1:07 PM AWST
23/07/2026 1:07 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain operational quality and productivity
Maintain operational quality and productivity
Unit of competency
National Code
SIRXQUA005A
SIRXQUA005A
State Code
S6183
S6183
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
10/08/2012
Field of Education
080317 - Quality Management
Original Release Date
10/08/2012
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to maintain operational quality and productivity in a sales or service enterprise.
Notes
Elements and Performance Criteria
1. Maintain productivity.
- 1.1.Efficiently manage systems for monitoring supply of both products and services to the business.
- 1.2.Implement systems for monitoring production and delivery of products and services.
- 1.3.Anticipate and manage disruptions to production and delivery of products and services.
- 1.4.Identify and report potential improvements to business processes and systems.
- 1.5.Immediately implement corrective actions to improve quality or productivity.
2. Assure quality.
- 2.1.Identify and set measures for service and process quality.
- 2.2.Apply tools for measuring quality.
- 2.3.Assess and report adherence to quality standards.
3. Build a commitment to continuous improvement.
- 3.1.Ensure work groups and teams understand quality approaches and procedures.
- 3.2.Design and complete work according to quality procedures and standards.
- 3.3.Confirm and communicate performance to relevant teams, operational units and managers.
- 3.4.Secure commitment of team members to quality outcomes and processes.
- 3.5.Seek feedback on how to improve process and service quality.
4. Implement process quality.
- 4.1.Devise quality standards affecting a specific work area.
- 4.2.Make tools for monitoring quality performance accessible to all staff.
- 4.3.Complete work according to quality standards.
- 4.4.Review existing work practices to ensure compliance with quality outcomes.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Disruptions may include:
supply
operational resources
quality of materials.
Information may be reported:
verbally
in writing
by email.
Tools for measuring quality may include:
seven tools of quality
internal measurement devices and systems
tools associated with an approach that involves quality.
Quality standards may relate to:
AS and NZ ISO series
Australian Quality Awards
international standards
professional and industry standards
performance indicators
quality measures and criteria
planning milestones and timeframes
design brief
manufacturer and supplier standards
other recognised framework.
Workgroups and teams may include:
small work teams
specialist teams
store team
corporate team.
Approaches and procedures may include:
continuous quality improvement
total quality management
service quality
continuous improvement
total service quality
statistical control
benchmarking.
Feedback may be sought and given:
verbally
in writing
in groups
individually.
Staff may include:
full-time, part-time or casual staff
staff under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
Disruptions may include:
supply
operational resources
quality of materials.
Information may be reported:
verbally
in writing
by email.
Tools for measuring quality may include:
seven tools of quality
internal measurement devices and systems
tools associated with an approach that involves quality.
Quality standards may relate to:
AS and NZ ISO series
Australian Quality Awards
international standards
professional and industry standards
performance indicators
quality measures and criteria
planning milestones and timeframes
design brief
manufacturer and supplier standards
other recognised framework.
Workgroups and teams may include:
small work teams
specialist teams
store team
corporate team.
Approaches and procedures may include:
continuous quality improvement
total quality management
service quality
continuous improvement
total service quality
statistical control
benchmarking.
Feedback may be sought and given:
verbally
in writing
in groups
individually.
Staff may include:
full-time, part-time or casual staff
staff under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identifies and utilises the appropriate quality tool to use when measuring a given situation
applies quality concepts and principles to work practices
provides evidence of quality and timeliness of task performance over time by generating practical, up-to-date quality assurance manuals
documentary evidence of efforts to assure quality, including audits, compliance reports, quality reviews, work instructions and team communication tools
effective communication of quality process information to relevant management and team members.
Context of and specific resources for assessment
Assessment must ensure access to:
a wholesale work environment
relevant documentation, such as:
store policy and procedures manuals
relevant legislative information
a range of communication equipment
a work team.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolios of evidence
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identifies and utilises the appropriate quality tool to use when measuring a given situation
applies quality concepts and principles to work practices
provides evidence of quality and timeliness of task performance over time by generating practical, up-to-date quality assurance manuals
documentary evidence of efforts to assure quality, including audits, compliance reports, quality reviews, work instructions and team communication tools
effective communication of quality process information to relevant management and team members.
Context of and specific resources for assessment
Assessment must ensure access to:
a wholesale work environment
relevant documentation, such as:
store policy and procedures manuals
relevant legislative information
a range of communication equipment
a work team.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolios of evidence
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0763 | WRWOP402A | Maintain operational quality and productivity | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J150 | SIR40212 | Certificate IV in Retail Management | Qualification |