Unit of competency Outline
Date retreived
21/07/2026 11:36 PM AWST
21/07/2026 11:36 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain effective workplace relationships
Maintain effective workplace relationships
Unit of competency
National Code
AUM2008B
AUM2008B
State Code
W9135
W9135
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
03/03/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/03/2011
Nominal Hours
15
Description
This unit describes the application of the required skills and knowledge to work with others in the production process. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Give and receive instructions and messages as required by the job
- 1.1. Instructions and messages required for the job are received and acted upon
- 1.2. Instructions and messages received are confirmed with the person giving the message
- 1.3. Instructions and messages required for the job are delivered using the most appropriate communication technique and format which is understandable to the receiver/s
- 1.4. Feedback is sought from the person/s receiving the instructions or messages to ensure that they have been properly understood
2. Instruct and deliver training to others on- -the-job as required
- 2.1. Objectives of the training are identified
- 2.2. Trainee is instructed in both the theory of and the practical applications for the job/role/tasks on either a one-on-one or small group basis in accordance with safety and job specifications, quality processes and environmental guidelines, using suitable trainingtechniques
- 2.3. Trainee progress is monitored to ensure the training has been effective, and appropriate feedback is given
3. Follow organisation Diversity and Equal Opportunity policies and procedures
- 3.1. Workplace equal opportunity, diversity and related policies and procedures are identified and understood
- 3.2. Personnel responsible for receiving complaints about breaches of Workplace Equal Opportunity, Diversity and related policies are identified
- 3.3. Workplace equal opportunity, diversity and related policies are followed
- 3.4. Contract of Employment is identified and clarified with relevant personnel
4. Apply procedures and processes for resolving conflict in the workplace
- 4.1. Processes within the organization for resolving conflict and grievances are identified
- 4.2. Processes within the organization for resolving conflict and grievances are followed when required so that there is minimum disruption to production
5. Fill out forms as required by the job
- 5.1. Forms required for the job are identified
- 5.2. Forms required for the job are completed according to organisation procedures and legislative requirements
face-to-face communication to individuals and groups
memos
sketches/diagrams
e-mail
telephone
use of non-verbal communication.
computerised or hard copy order forms
work orders
accident/safety report forms
internal job application forms
suggestion form.
explanation
demonstration
computer-aided learning.
memos
sketches/diagrams
telephone
use of non-verbal communication.
computerised or hard copy order forms
work orders
accident/safety report forms
internal job application forms
suggestion form.
explanation
demonstration
computer-aided learning.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
compliance with relevant legislative, regulations, standards, codes of practice and established safe work practices and organisation policies and procedures for maintaining effective workplace relationships
maintaining a working knowledge of current systems and practices related to diversity, equal opportunity and conflict resolution
working and communicating effectively and positively with others involved in the work
applying, within authority, the requirements of the job or work role in relation to:
giving and receiving instructions, information and messages
instructing and delivering job role/task training to individual trainee
following organisation diversity and equal opportunity policies and procedures
applying conflict resolution procedures and processes
filling out standard forms
modify activities to cater for variations in organisation context and environment.
Context of and specific resources for assessment
assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process
assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge
assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application
assessment may be applied under project related conditions (real or simulated) and require evidence of process
assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Evidence of the following is essential:
compliance with relevant legislative, regulations, standards, codes of practice and established safe work practices and organisation policies and procedures for maintaining effective workplace relationships
maintaining a working knowledge of current systems and practices related to diversity, equal opportunity and conflict resolution
working and communicating effectively and positively with others involved in the work
applying, within authority, the requirements of the job or work role in relation to:
giving and receiving instructions, information and messages
instructing and delivering job role/task training to individual trainee
following organisation diversity and equal opportunity policies and procedures
applying conflict resolution procedures and processes
filling out standard forms
modify activities to cater for variations in organisation context and environment.
Context of and specific resources for assessment
assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process
assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge
assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application
assessment may be applied under project related conditions (real or simulated) and require evidence of process
assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXY87 | AUM9008A | Maintain effective workplace relationships | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W561 | AUM20108 | Certificate II in Automotive Manufacturing (Passenger Motor Vehicle) | Qualification |