Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Clients include:
Individual members of the public
Referred or self referred
People with specific needs seeking access to services
Family members and significant others
Carers

Language and interpersonal skills include:
Means for communicating with people with disabilities or where English is not the first language
Means for communication with people in particular communities
Communication with different age and gender groups

Client services include:
Income, financial and community support services
Employment services
Access to recreation services
Care and support services
Transport and communication services

Clients with particular needs may include:
A combinations of health, social , economic and personal factors

Information collection mechanisms include:
Interviews with clients, family, significant others and carers
Questionaries
Applications and other forms
Case documentation
Classification tools

Networks include:
Specialist providers in the community services and health areas including health assessments
Specialist services to assist communication with client and identification of their needs
Providers of any of the identified client services required by clients of the organisation

Feedback includes from:
Client questionnaires and surveys
Experts and specialist providers
The community
Funding or regulatory bodies
Organisational review

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.
Critical aspects of assessment:
Administering organisations' testing instruments to assess client needs
Selecting appropriate services from a range of services provided by the organisation in the broader community to match client needs
Developing and maintaining appropriate networks
Providing referrals to relevant organisations or providers of specialist services based on assessment of client needs

Essential knowledge:
Legislative requirements and provisions relevant to area of service delivery
Program development and evaluation
Effective operation of networks
Indicators of health and other complex issues outside of immediate area of client service delivery
Accepted practices for delivery of services to particular clients in work area

Issues affecting particular client groups including:

Income / economic
Health
Social
Community support and interaction
Education and training
Employment

Essential skills:
Coordination of work teams
Client service delivery
Analysis of complex information
Decision making under pressure

Resource implications:
Access to appropriate workplace where assessment can take place or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning or evidence gathered from the workplace eg. Testimonials from clients and colleagues
Assessment may take place on one or more occasions but must include a number of clients with particular needs

Context of assessment:
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions