Unit of competency Outline

Date retreived
23/07/2026 7:44 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Dispatch resources from within an emergency communications centre

Dispatch resources from within an emergency communications centre

Unit of competency
National Code
PUAECO005A
State Code
D5485
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
2.00
Current Release Date
17/08/2012
View on TGA
State Implementation and Classification
Approved Date
18/08/2011
Field of Education
080313 - Public And Health Care Administration
Original Release Date
18/08/2011
Nominal Hours
20
Description
This unit covers the competency required to determine, allocate and dispatch resources in an emergency communications centre.
Notes
Elements and Performance Criteria
1. Determine appropriate response
  • 1.1 Information required to determine the appropriate response to an incident is quickly identified, in accordance with organisational policies and procedures.
  • 1.2 Sourcesof information are accessed and relevant information is retrieved quickly and efficiently.
  • 1.3 Availability and capability of resources is assessed.
  • 1.4 Organisational response procedures are applied to ensure appropriate resources are matched to incident/s.
  • 1.5 Request/s for assistance are prioritised in accordance with agency protocols and legislation where required.
2. Dispatch resources
  • 2.1 Equipmentand systems are used to locate, allocate and dispatch resources.
  • 2.2 Resource dispatch announcements are made promptly and accurately, in an organised, concise and complete manner using clear and appropriate language in accordance with organisational turnout methods and technology.
  • 2.3 Public safety agenciesandrelevant organisations are notified in accordance with operational procedures.
  • 2.4 Communication with dispatched resources is established and recorded.
  • 2.5 Additional information is disseminated to dispatched responding resources.
  • 2.6 Resource dispatch follow-up procedures are implemented.
  • 2.7 Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures.
  • 2.8 All incident information is recorded, maintained and updated in accordance with organisational requirements.
  • 2.9 Back-up or business continuity systems are used when required.
3. Provide ongoing support to operations
  • 3.1 Status of resources is monitored.
  • 3.2 Public safety agencies and relevant organisations are notified in accordance with operational procedures.
  • 3.3 Field requests are actioned.
  • 3.4 Resources are allocated as required.
  • 3.5 Resource information is maintained and updated.
  • 3.6 Communication with personnel in the field is maintained and recorded.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Organisational policies and procedures may include:
directives
legislation\multi agency agreements
mobilising procedures
operational procedures
standard operating guidelines and procedures
Sources of information may include:
databases
systems
MOUs
other organisations
service level agreements
standard operational procedures
Equipment and systems may include:
ancillary equipment
computer aided dispatch system
paging networks
phone networks
radio
radio networks
Public safety agencies and relevant organisations may include:
ambulance
government services/authorities
non-government agencies
police
public utilities
Establishing and recording communication with dispatched resources may include:
radio
telephone
text messaging
Incident information may include:
casualty numbers and details
incident type
level of assistance that is required
location of incident
origin of call
relative priorities
responding resources
situation reports from incident commander/controller
time stamping of manual records
Status of resources are monitored for:
incidents
response coverage, in accordance with organisational requirements
Field requests may include:
appliance voice requests
escalating resources and agencies
facilitating logistical support
maintenance breakdowns
notifying appropriate authorities
situation reports or informative messages
specific resources and agencies
status changes
stop messages
upgrade of response levels
Resource information may include:
dispatching assets/resources/appliance
entering equipment changes such as appliance change over
returning assets/resources/appliances
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
quickly and accurately access the required information and dispatching resources, including additional resources and specialised information
effectively maintain communication with emergency resources using communication protocols
effectively liaise with other organisations and agencies
adhere to standard operating guidelines and procedures and take actions to follow the chain of command and instructions of manager/leading emergency communications centre officers as appropriate.
Consistency in performance
Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations across a range of different types of emergencies and level of activity.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.
Specific resources for assessment
Access is required to:
agency protocol documentation
back-up systems
computer aided dispatch (CAD)
operations and systems manuals
organisational documentation
relevant databases
telephony system
training databases, where available
training manual
workplace expert/s
Method of assessment
This unit may be assessed with the following units:
PUAECO001A Operate telephony systems
PUAECO002A Process emergency incident calls and enquiries
PUAECO003A Operate and control radio networks
PUAECO004A Operate computer aided dispatch system.
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaced By
State Code National Code Title Type
OAZ47 PUAECO005 Dispatch resources from within an emergency communications centre Unit of competency
No information