Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

tasks to be completed
timelines
number of staff.

verbal instructions
written instructions, such as memos
notices.

full-time
part-time
casual
subcontractors.

calling in additional staff
seeking advice from supervisor.

human resources
privacy
code of conduct
equal employment opportunity (EEO)
anti-discrimination
authorities and responsibilities of staff.

encouraging questions
providing prompt feedback
providing clarification.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to monitor effectively and respond to a range of common operational and service issues in the workplace
understanding of the differing roles of staff
knowledge of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role
project or work activities conducted over a period of time so that the planning, evaluation and monitoring aspects of this unit can be assessed, to ensure consistency of performance and ability to respond to different situations.

Context of, and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where staff members' expertise can be assessed and tasks can be allocated and monitored
interaction with a funeral services industry work team
access to workplace policies and procedures relevant to personnel and rostering
access to relevant awards and workplace agreements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate developing and communicating work schedules to staff, monitoring completion of tasks and resolving problems in relation to completion of tasks
written or verbal questioning to assess knowledge and understanding of staff coordination issues
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT001A Coordinate a team.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.