Unit of competency Outline

Date retreived
24/07/2026 6:00 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with lifestyle and social support needs

Assist with lifestyle and social support needs

Unit of competency
National Code
HLTCSD302C
State Code
D5837
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
02/08/2011
Field of Education
061309 - Community Health
Original Release Date
02/08/2011
Nominal Hours
30
Description
DescriptorThis unit of competency describes the skills and knowledge required when providing support services to clients in home and/or community based settings
Notes
Elements and Performance Criteria
1. Obtain information regarding the support that is required
  • 1.1 Obtain client information from co-ordinator or supervisor
  • 1.2 Contact and negotiate with the client an appropriate time and venue for the service
  • 1.3 Confirm the scope, nature and frequency of the support needs required with the client and appropriate personnel
2. Maintain equipment and records as required
  • 2.1 Record the details of visit/service in accordance with organisations requirements
  • 2.2 Maintain and use vehicle appropriately in accordance within established guidelines and relevant state/territory transport policies
  • 2.3 Maintain client privacy and confidentiality in accordance with organisation requirements
3. Deliver support service to client
  • 3.1 Follow documented procedures and ethics when undertaking client service delivery to support a clients needs
  • 3.2 Provide assistance in maintaining an environment that enables maximum well being according to own job role, responsibilities and established guidelines
  • 3.3 Provide support that enables clients to direct their own care where appropriate and within the organisations policy and procedures, including directions given by the supervisor
  • 3.4 Reflect the safety and needs of the clients when undertaking support service delivery
  • 3.5 Inform and encourage clients to use appropriate support services
  • 3.6 Inform clients in a courteous manner, the limitations of the service
  • 3.7 Seek assistance when it is not possible to provide appropriate support to the client
  • 3.8 Communicate to the client and other care givers the nature and scope of ongoing support
4. Record client support activities involving financial transactions
  • 4.1 Obtain the clients signature on receipts where required
  • 4.2 Document and retain receipts regarding all financial transactions involving client support activities and/or deal with this process according to established policies and procedures
5. Monitor and evaluate support given
  • 5.1 Obtain and act upon all feedback given by the client regarding the provision of services
  • 5.2 Provide feedback on client services to co-ordinator or other appropriate personnel
  • 5.3 Provide feedback and suggestions where appropriate regarding the clients care plan/program and /or changes in the clients circumstances or needs
  • 5.4 Obtain feedback from the client, client's family and other care givers to support service delivery
  • 5.5 Assess their own job role according to feedback, and make adjustments where required to ensure ongoing best practice to support service delivery
No information
No information
Replaced By
State Code National Code Title Type
WD093 HLTCSD302D Assist with lifestyle and social support needs Unit of competency
No information