Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


assessment of loan amount

reason for finance (i.e. motor vehicle, investment property finance)

high risk personal loans


bills of sale

chattel mortgages

real estate mortgages

fixed term deposits

life insurance policies

other property

liens

commercial securities


verbal communication and assistance

written communication and assistance


registered or unregistered charge

retention of title clause

secured or unsecured third party guarantee including unsecured director's guarantees

bank guarantee

trade credit insurance

liens


overall company goals and objectives

trading terms and credit limits

legal obligations and framework

economic environment

gathering information and its evaluation

setting credit limits or credit lines for applications

accepting and rejecting credit applications

reviewing and adjusting credit limits for established customers

liaison, information dissemination and marketing to internal and external parties

maintenance of customer account files

maintenance of security of invoice and other appropriate files

supervision and development of training of credit staff

minimising risk

safe storage of security documentation

referral to appropriate departments and/or individuals

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

a comprehensive understanding and ability to implement company credit policy
a comprehensive understanding of credit security options
analytical skills to establish the most appropriate security solutions in a given customer situation
strong communication skills to clarify information for all credit accounts
the ability to determine, with customer input, a satisfactory outcome for security that suits the customer's circumstances
a reliable and honest approach to assisting customers to select security options

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in a simulated work environment. Assessment of performance requirements in the unit should be undertaken in an industry context.

Resources required for assessment:
Assessment of this unit of competence requires access to:
qualified assessors and assessment guidelines
a system which facilitates recording of trainee' profiles and progress
facilities for workplace or simulated environment assessment.