Unit of competency Outline

Date retreived
24/07/2026 12:30 AM AWST

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Establish outsourced services and monitor performance

Establish outsourced services and monitor performance

Unit of competency
National Code
FNSORG604
State Code
AUP50
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080101 - Accounting
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to establish criteria for outsourced services, select and engage suppliers, and monitor their performance.It applies to individuals in senior roles who use a range of managerial techniques to provide guidance and responsibility for the work outcomes of others.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Establish scope for outsourced services
  • 1.1 Review selected activities within organisation to identify which activities should be outsourced
  • 1.2 Identify and document scope of possible outsourced services
  • 1.3 Identify and document legislative and regulatory requirements in required services
  • 1.4 Make recommendation or decision on scope of outsourced services according to organisational requirements
2. Establish criteria for outsourced services
  • 2.1 Define scope of expertise required for outsourced service, and establish and document performance standards
  • 2.2 Establish and document monitoring and reporting procedures for outsourced services
  • 2.3 Establish and monitor procedure for integrating outsourced services with practices, and prepare briefing and tender documents
3. Select and engage outsourced suppliers
  • 3.1 Implement tender process according to organisational guidelines, assess tender applications according to required criteria and obtain further information if necessary
  • 3.2 Select and engage suppliers of outsourced services according to organisational guidelines
  • 3.3 Brief outsourced supplier on required service, fund standards and procedures
  • 3.4 Inform personnel within organisation about outsourced services and working implications
4. Monitor performance of outsourced services
  • 4.1 Assess outsourced service performance against performance outcomes and organisational requirements, and establish further review periods
  • 4.2 Negotiate required changes in service
  • 4.3 Document and communicate supplier performance internally as required
  • 4.4 Re-engage or disengage outsourced services as required
No information
No information
Replaces
State Code National Code Title Type
D4273 FNSORG604A Establish outsourced services and monitor performance Unit of competency
Replaced By
State Code National Code Title Type
OCZ58 FNSORG614 Establish and manage outsourced services Unit of competency