Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quotation
Quotation may include:
customer details
vehicle details
work to be performed
details of costs, including labour
legible and accurate documentation using the enterprise-approved format
Overhead costs
Overhead costs may include:
rental and leasing costs
utilities
non-production resources
depreciation of plant and equipment
warehousing margins
warehousing costs
insurance and other costs incurred by doing business
material/supply costs, including catalogues, contracts, standing agreements, market rates and warehousing margins
Information/documents
Information/documents may include:
Motor Vehicle Insurance and Repair Industry Code of Conduct
verbal, written and graphical instructions
parts listing prices and catalogues
inventory systems
material safety data sheets (MSDS)
diagrams or sketches
safe work procedures for inspection of vehicles for saleable components
engineer's design specifications and instructions
workplace specifications and requirements
instructions issued by authorised enterprise or external persons
Australian standards
current driver's licence
Legislative requirements
Legislative requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:
award and enterprise agreements
industrial relations
Australian standards
Australian Design Rules
confidentiality and privacy
WHS
the environment
equal opportunity
anti-discrimination
duty of care
WHS requirements
WHS requirements are to be in accordance with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:
personal protective equipment and clothing
safety equipment
first aid equipment
hazard and risk control
elimination of hazardous materials and substances
manual handling, including shifting, lifting and carrying
emergency procedures
road rules
safe driving policy
Environmental requirements
Environmental requirements may include:
waste management
noise
dust
clean-up management
Organisational policies and procedures
Organisational policies and procedures may include:
financial management policies and procedures
cost and apportioning overheads policies and procedures
labour employment costs, including awards and contracts
quality policies and procedures, including Australian standards
WHS, sustainability, environment, equal opportunity and anti-discrimination
manufacturer specifications and industry codes of practice
safe work procedures
reporting and recording procedures

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
observe safety procedures and requirements
communicating effectively with others involved in or affected by the work
select appropriate methods and techniques
interpret proposals, specifications and instructions for the work
obtain information relevant to the determination of costs
calculate and cost accurately the quantities of parts and materials, the amount of labour and time required to complete the work and overheads for a range of vehicle repair quotes
document the process and outcomes in accordance with enterprise practice.
Context of and specific resources for assessment
The application of competency is to be assessed in the workplace or a simulated environment that reflects as far as possible the actual working environment.
Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints.
Assessment is to comply with relevant regulatory requirements, including specified Australian standards.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
The following resources should be made available:
vehicles requiring repair that can be used for quotations
appropriate worksite and costing details
manufacturer and component costs, labour rates, commercial and industry information
Repair Times manuals
equipment, including calculators, computer, internet and software
enterprise procedures.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of Required Skills and Knowledge.
Assessment methods must be by direct observation of tasks and include questioning on Required Skills and Knowledge to ensure its correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.
Guidance information for assessment
Assessment processes and techniques must be culturally sensitive and appropriate to the language and literacy capacity of the candidate and the work being performed.