Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer may include:
third parties, such as parents
people:
from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities
visiting the pharmacy, contacting the pharmacy by phone, or in their own home
with special needs, such as:
the elderly
infants
from non-English speaking background
who are:
drug or alcohol affected
emotionally unstable
mentally unstable
physically unwell.
Medicines or productsmay include:
complementary medicines
durable products
formula and feeding products and steriliser kits
nappies and related products
unscheduled medicines and products
pharmacy medicines
Pharmacist Only Medicines
products in various forms, such as:
liquids, sprays and drops
ointments, creams, oils and lotions
powders
formulas
rash and other skin treatments
teething products.
Responsemay include:
referral to:
a more experienced team member
a pharmacist
recommending medicine or products.
Triggers for referral to a pharmacist may include:
baby or infant is:
under 2 years of age
taking other medicines
customer who has:
had the complaint for some time
other health conditions
used the product before but is not satisfied with its efficacy
customer appears to be:
sick
angry
confused
dissatisfied
uncertain
under the influence of drugs or alcohol
pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name
request for Pharmacist Only Medicine.
Directions for product usemay include:
how to use the medicine or product correctly
how often to use the medicine or product
correct dose and maximum dose not to be exceeded
most common and important adverse effects
other lifestyle or management tips for the condition
to contact the pharmacy if the medicine or product is unsatisfactory, does not help or the symptoms persist.
Companion products and servicesmay include:
aids and equipment
preventative skin treatments
baby clubs
vitamin supplements.
Relevant sourcesmay include:
local baby and infant support services
breastfeeding groups
health-care fact sheets
pharmacy or manufacturer product leaflets brochures and manuals
product support material, such as:
booklets
reputable internet resources.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply knowledge of the pharmacy product range to suggest and supply products that meet baby and infant health-care needs
apply knowledge of lifestyle, baby and infant health-care practices and support services to inform customers
collect from and provide information to customers in ways appropriate to customer needs
demonstrate appropriate techniques to confirm customer understanding of directions for product use
follow pharmacy protocols and procedures for identifying and acting on triggers for referral to a pharmacist.
Context of and specific resources for assessment
Assessment must ensure that competency is:
observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrated across a range of customers over sufficient time to include handling of a range of contingencies
demonstrated in a real or simulated pharmacy workplace environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
a range of real or simulated customers with different requirements
a range of baby and infant care products and services
pharmacy protocols and procedures
relevant documentation, such as:
medicine and product information
baby and infant health-care advice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace:
collecting and assessing information to establish baby or infant requirements
identifying and acting on triggers for referral to a pharmacist
suggesting and supplying baby and infant care products to a range of customers
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
role plays to confirm communication skills to meet diverse customer requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXSLS201 Sell products and services.