Unit of competency Outline

Date retreived
22/07/2026 2:17 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide visitors with venue information and assistance

Provide visitors with venue information and assistance

Unit of competency
National Code
CUAEVP202
State Code
AWJ08
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
15/01/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080509 - Public Relations
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide visitors with a range of information in different formats about venue facilities and services, as well as assistance with equipment and facilities.It applies to individuals who work, or seek to work, under direct supervision in frontline customer service roles in venues open to the public, including cultural, tourism, hospitality and entertainment venues. Information may be provided face-to-face, by telephone or by other remote mechanisms. The unit also applies to those working in operational roles where customer service may not be the main focus of work.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and update information
  • 1.1 Source and access information on facilities and services available within the organisation
  • 1.2 Share information with colleagues
  • 1.3 Identify and use opportunities to update and maintain facility and service knowledge within scope of own role
2. Provide customer service
  • 2.1 Incorporate information into day-to-day contact with visitors, including visitors with specific needs
  • 2.2 Provide information and assistance in a courteous, professional, culturally appropriate and timely manner in accordance with organisational procedures
  • 2.3 Demonstrate and instruct visitors in the use of equipment and facilities or refer to appropriate colleagues
  • 2.4 Refer complex enquiries or problems to colleagues, other areas of the organisation, or to external organisations according to workplace procedures
3. Collect feedback on facilities and services
  • 3.1 Seek informal feedback on services from visitors
  • 3.2 Observe visitor information and assistance requirements to inform organisational evaluation processes
  • 3.3 Collect formal feedback from visitors where required according to organisational procedures and within scope of own responsibilities
  • 3.4 Provide information on visitor feedback to appropriate colleagues using agreed means of communication
No information
No information
Replaces
State Code National Code Title Type
D9403 CULEVP202A Provide visitors with venue information and assistance Unit of competency
Replaced By
State Code National Code Title Type
ODF36 CUAEVP212 Maintain venue information and provide assistance to visitors Unit of competency