Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Services and resources may include:
social and welfare worker
medical services
drug or alcohol services
intervention and behaviour management programs
counsellor
religious and spiritual adviser
program coordinator
case manager and case management team
Aboriginal and Torres Strait Island liaison
specialist cultural liaison and support
welfare organisations
legal advice
education, training and skills development
recreation and sporting groups
employment and career development.
Communication with offender may include instances of the following methods:
formal and informal meetings
interviews
counselling
receiving and conveying information and advice
receiving grievances and complaints
one-to-one, groups and public
oral and written
internal and external to the organisation
recording and reporting
conflict resolution and tactical communication.
Confidentiality and discretion will include:
security of personal information
selection of other people to be informed
location and timing of communication
nature of follow up
nature of the information
agreement with offenders, colleagues and policies.
Relevant legislation may include federal, and state or territory legislation relevant to:
management of services to offenders or case management
Criminal Justice Acts
community and alternative sentencing conditions
code of conduct
confidentiality and freedom of information
statutory requirements, such as duty of care.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of working with offenders and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual supporting offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to supporting offenders
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.