Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.


Tour or activity resource requirements may be for:
single tour or activity
tour or activity series.


Operational documentation may include:
paper-based or electronically transmitted materials
reservations and sales data
tour schedules
technical or operations itineraries
passenger or customer profiles, including special requests.


Resources may include:
human resources, including:
drivers
tour guides
tour managers
drivers and guides
hostesses
camp site cooks
interpreters
specialist tour leaders
physical resources, including:
vehicles
vessels and aircraft
any form of transportation
camping equipment
catering equipment
safety equipment
first aid equipment
spare parts or equipment
recreational equipment
maintenance equipment
educational equipment
communication equipment
consumable goods.

Risks involved with resources may include:
breakdown
complete equipment failure
wear and tear
exhaustion of regulated equipment or human resource hours during tour or activity
over allocation of consumable goods and associated wastage
inadequate equipment to meet the needs of the tour or activity
sickness or injury to personnel.


Allocate resources may be:
manual
by computer.


Documentation may include:
staffing rosters
schedules allocating specific duties
schedules allocating specific physical resources
operational itineraries giving details of specific resources allocated.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of the legal and safety requirements that impact on resource allocation in tour operations
ability to identify and cost effectively allocate the full range of resources required for the effective and efficient operation of multiple tours
project or work activities showing the candidate allocating resources for a nominated operation on multiple occasions
ability to cope with the time pressures and other work constraints that generally apply to the resource allocation role, including problems and the need for contingency management.


Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped industry-realistic tourism operation where resources would be allocated, e.g. an office environment or tour operating depot using appropriate computers, printers, database programs currently used within the industry for resource allocation
access to operational, reservations and sales data in order to identify the required resources.


Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to allocate tour resources. The following examples are appropriate for this unit:
review of resource allocation activities undertaken by the candidate for a specific tour operation, conducted with the involvement of an industry operator
review of actual allocation documentation and reports prepared by the candidate
case studies to assess ability to allocate resource for specific operating circumstances
written and oral questioning or interview to test knowledge of safety and legal knowledge required to allocate appropriate resources
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXHRM003A Roster staff.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and broadly consistent across industry sectors. How these skills are applied varies between occupations and between qualifications due to the different work function and context.
Employability skills embedded in this unit should be assessed holistically with other relevant units which make up the skill set or qualification and in the context of the job role.