Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Automotive parts
Automotive parts may include:
automotive parts, components and accessories specific to vehicle type or are for general use by industry. They will generally be for older, rare or specialised vehicles
Customers
Customers include both external and internal customers who may be technically qualified to describe parts, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied
Vehicle/unit identity options
An examination of a sample of required part or customer vehicle may be necessary to clarify situation
Solution
Solution is not necessarily apparent where hybrid vehicles/units are concerned and a range of options may need to be identified and pursued
Legislative requirements
Legislative requirements include:
state/territory legislation related to WHS and Australian Design Rules
Communications
Communications with customer/user may be:
face to face, by telephone or by other electronic means
Recording of information
Recording of information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed
Resources
Resources may include:
hard copies of catalogues, databases and access to internet
Parts information
Parts information may include:
manufacturer/component supplier specifications and technical documentation, enterprise procedures and documentation, enterprise or industry comparative specifications, diagrams, sketches, verbal descriptions and physical and visual evidence
This may range from an accurate catalogue number or reference to a generalised description of purpose by a customer who has little technical knowledge or expertise
Information gathering techniques
Customer may require active assistance and questioning to fully describe requirement in terms of vehicle/unit model, date of manufacture, purpose and appearance of the part and other tracking information
Customer may be seeking an inappropriate solution to a technical problem and if sufficient doubt exists, may require referral to a service provider
Parts cataloguing systems
Parts cataloguing systems may be:
hard copy (book-fast, loose-leaf) micro-fiche/micro-film, stand-alone computer or networked/on-line computer-supported services
Depending on age of required part, any or all of above systems may need to be accessed
Catalogue system aids and user guides
Catalogue system aids and user guides may include:
written instructions within the system, guides in the form of diagrams, flow charts and process schematics, menus and prompts and one to three dimensional system/component diagrams, models and graphics
Provider/supplier information
Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of parts may result in legal liability, customer dissatisfaction and/or alienation

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
eliciting sufficient information from the customer and/or other sources to enable a confirmed identification of vehicle or unit the part is intended
identifying and locating parts catalogue systems associated with required vehicle/unit
using parts catalogues and equivalent documentation, both hard copy and electronic, to trace and identify specific brand parts
using parts catalogues and equivalent documentation, both hard copy and electronic medium, to trace and identify general or optional parts/products.
Context of, and specific resources for assessment
Assessment is to cover both manual and computer-aided/ based parts catalogue systems
Assessment of this unit must be completed on the job or in a simulated work environment reflecting a range of parts identification requirements in terms of available information, customer types and complexity of parts tracking.
Assessment must cover both specified brand and general parts and is to occur in an environment where competing demands of a number of customers are evident
The following are required:
a workplace or simulated workplace
customers and requests for parts information
parts cataloguing systems (both computerised and manual)
a qualified workplace assessor.
Method of assessment
It is preferable assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances.
Customers, team leaders/members or other appropriate persons, subject to agreed authentication arrangements, may provide evidence of performance
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role
This unit should be assessed in conjunction with other units within context of the candidate's job role or function.
Guidance information for assessment