Unit of competency Outline
Date retreived
21/07/2026 11:19 PM AWST
21/07/2026 11:19 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Assess complex superannuation benefit or insurance claims
Assess complex superannuation benefit or insurance claims
Unit of competency
National Code
FNSSUP407A
FNSSUP407A
State Code
D4342
D4342
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081105 - Investment And Securities
Original Release Date
29/07/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to assess complex superannuation benefits and/or insurance claims. It encompasses reviewing the validity of requests, reviewing documentation and evidence, determining entitlements and communicating the decision.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Review validity of request
- 1.1. Validity of request for payment is reviewed against fund entitlements within operating guidelines, operational authorities and legislative guidelines
- 1.2. Review is undertaken in a methodical manner using suitable checklist or similar instruments to ensure accuracy
2. Review documentation and evidence
- 2.1. Payment criteria are established to enable compliance to be determined within the terms and conditions of the trust, relevant legislation, and operating guidelines
- 2.2. Additional evidence is obtained where required from appropriate parties to confirm that request complies with the fund's conditions of entitlement
3. Determine entitlement
- 3.1. Level of entitlement is determined based on accurate and complete information
- 3.2. Entitlements are determined within authority levels and a sign-off is obtained where required
- 3.3. Decision on payment is made in accordance with trustee instruction, operating guidelines and relevant legislation
4. Communicate decision
- 4.1. Decision is advised according to organisation policy and procedures to relevant parties
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Payments may involve:
complex legal or trust interpretations or complex insurance classes (e.g. disability claim)
complex technical determinations
high monetary impact.
Payment criteria are:
criteria to measure the legitimacy of a request for payment
payments may include investment and insurance components.
Appropriate parties may include:
beneficiary
legal representative
member
rollover fund
this function may arise from referrals that have exceeded the authorities of subordinate officers
trustee or other representative.
Relevant legislation may include:
anti-discrimination legislation
Corporations Act
Family Law Legislation Amendment Superannuation Act
Financial Services Reform Act (FSRA)
Income Tax Assessment Act
industrial legislation
Insurance Act
Privacy Act
Retirement Savings Account Act
stamp duty legislation
Superannuation (Resolution of Complaints) Act
Superannuation (Unclaimed Moneys and Lost Members) Act
Superannuation Contributions Tax (Assessment and Collection) Act (surcharge)
Superannuation Guarantee (Administration) Act (SGAA)
Superannuation Industry (Supervision) Act (SIS)
Superannuation Industry (Supervision) Regulations
trade practices legislation
Trustee Acts or Trust Acts in each State and Territory.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Payments may involve:
complex legal or trust interpretations or complex insurance classes (e.g. disability claim)
complex technical determinations
high monetary impact.
Payment criteria are:
criteria to measure the legitimacy of a request for payment
payments may include investment and insurance components.
Appropriate parties may include:
beneficiary
legal representative
member
rollover fund
this function may arise from referrals that have exceeded the authorities of subordinate officers
trustee or other representative.
Relevant legislation may include:
anti-discrimination legislation
Corporations Act
Family Law Legislation Amendment Superannuation Act
Financial Services Reform Act (FSRA)
Income Tax Assessment Act
industrial legislation
Insurance Act
Privacy Act
Retirement Savings Account Act
stamp duty legislation
Superannuation (Resolution of Complaints) Act
Superannuation (Unclaimed Moneys and Lost Members) Act
Superannuation Contributions Tax (Assessment and Collection) Act (surcharge)
Superannuation Guarantee (Administration) Act (SGAA)
Superannuation Industry (Supervision) Act (SIS)
Superannuation Industry (Supervision) Regulations
trade practices legislation
Trustee Acts or Trust Acts in each State and Territory.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
review validity of requests and related documentation and evidence
determine entitlements demonstrating knowledge of organisation authority levels and fund entitlements and operating guidelines
follow appropriate payment criteria applying an understanding of the application of fund policies and procedures and give sound advice and negotiate on options.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation financial records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
review validity of requests and related documentation and evidence
determine entitlements demonstrating knowledge of organisation authority levels and fund entitlements and operating guidelines
follow appropriate payment criteria applying an understanding of the application of fund policies and procedures and give sound advice and negotiate on options.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation financial records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT31 | FNSSUP407 | Assess complex superannuation benefit or insurance claims | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D709 | FNS40911 | Certificate IV in Superannuation | Qualification |
| D720 | FNS50711 | Diploma of Superannuation | Qualification |