Unit of competency Outline

Date retreived
21/07/2026 11:40 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate effectively

Communicate effectively

Unit of competency
National Code
CSCORG002
State Code
AUZ17
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
25/01/2021
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
17/12/2015
Nominal Hours
30
Description
This unit describes the skills required to exchange information for specific purposes, adapt communication to people and situations, work effectively with groups, communicate in writing and maintain security of information. This unit applies to those working in all general and specialist areas of correctional services. With customisation this unit may apply to those working in other work environments.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to communication and use of information and communication technology (ICT).Those undertaking this unit work as part of a coordinated team with moderate support in tasks with a limited number of familiar steps.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Exchange information for specific purposes
  • 1.1 Use communication techniques that achieve effective and purposeful exchange of information.
  • 1.2 Use effective listening and speaking skills to confirm understanding.
  • 1.3 Communicate information accurately in the time required and to all relevant people.
  • 1.4 Provide constructive feedback where required.
  • 1.5 Identify and correct contradictions, ambiguity, uncertainty or misunderstandings using a range of sources and references.
  • 1.6 Include appropriate non-verbal techniques in communication and interaction.
2 Adapt communication to people and situations
  • 2.1 Identify the audience and adapt communication approaches to suit people and situations.
  • 2.2 Consider possible language or literacy difficulties during communication with others.
  • 2.3 Consider possible cultural differences or personal values when problems or misunderstandings occur during communication.
  • 2.4 Seek support when difficulties communicating effectively arise.
  • 2.5 Include cultural awareness, sensitivity and discretion in communication and interaction.
3 Communicate effectively in the work group
  • 3.1 Participate in meetings, briefings and group working sessions to maintain understanding and group support.
  • 3.2 Identify any potential communication barriers between members of the work group.
  • 3.3 Encourage positive involvement and contributions from all involved.
  • 3.4 Give clear, accurate and informative messages to group members to ensure that information can be easily understood and acted on.
  • 3.5 Identify issues and problems and resolve them within the group.
  • 3.6 Respond appropriately to instructions and feedback.
4 Communicate in writing
  • 4.1 Produce formal written material that meets the needs of the audience.
  • 4.2 Write and/or enter information using communication systems.
5 Maintain the security of information
  • 5.1 Take appropriate precautions when communicating confidential or sensitive information.
  • 5.2 Disclose information only to those who have a right and need to know it, and when proof of identity has been obtained.
  • 5.3 Maintain the security of records when handling and storing them.
  • 5.4 Follow security breach procedure if the security of information is not being maintained or information is being misused.
No information
No information
Replaces
State Code National Code Title Type
S5983 CSCORG202A Communicate effectively Unit of competency
Replaced By
State Code National Code Title Type
OEJ12 CSCORG043 Communicate effectively Unit of competency