Elements and Performance Criteria

Dependent on the type of small store service being provided, inventory or stocktake types may include:
simple stock identification, counting and recording for checks against existing stock records
use of simple bar code equipment for stock identification, counting and recording and checks against existing stock records

Dependent on the type of small store service being provided, goods or items may include:
food items
gardening supplies
small workshop tools and/or materials
stationery/office supplies
craft supplies
books/magazines

Dependent on the type of small store service being provided and the types of goods involved, checking may include:
check of quantities received against order, invoice or other delivery documentation
visual inspection and identification
checks for damage
checks against specifications as per organisational instructions
weighing

Dependent on the type of small store service being provided, ways in which items may be picked (accessed from storage) and despatched include :
interpretation of a personal request and simple identification and selection of items from storage area and issuing by hand
interpretation of an internal written request, simple identification and selection of items from storage area and delivering to internal customer concerned
interpretation of an external request (possibly on a standard form, simple identification and selection of items from storage area and packing items and despatching them by courier or post)

Dependent on the type of small store service being provided, types of inventory or records of stocks may include:
hand written inventory or stock record book
simple computerised record system

Dependent on the type of small store service being provided, documentation and records may include:
hand written record book
simple computerised record system
carbon copy receipt book

Information and documents may include:
applicable regulations from each state and territory
standard operating procedures applicable to work role
quality standards applicable to work role

Applicable legislation, regulations and codes may include:
applicable regulations from each state and territory
relevant Australian Standards and related requirements
relevant state/territory OH&S legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace