Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Community awareness programs may include:
community awareness programs in animal control and regulation intended to improve communication between local council and the community and involve three key issues:
community pet owner facilities
council enforcement and regulation services
responsible pet ownership, community pet owner facilities, and council enforcement and regulation services
community pet owner facilities:
agility and tracking parks
dog training facilities
faecal litter waste management
off-leash areas
public communication conduits, including websites, newspapers and electronic media
waterway and beach access provisions
council enforcement and regulation services:
local laws in general
the council's position on compliance expectation and schedules of infringement penalties
direct and simple explanations of:
dangerous dog controls
excessive barking prevention
fence laws
leash laws
responsible pet ownership:
adequate dog training
concepts of owners' obligations and responsibilities
environmental enrichment
puppy socialisation
remedial measures for routine animal behaviour problems
self-help groups
sensible pet pre-selection
the council's overall strategy for community pet management
other community awareness programs:
information on pet owner obligations and community expectations
conveying key messages about animal welfare and competent pet ownership
promotion of the benefits of providing appropriate environmental enrichment for pets
providing structured classes for dog obedience instruction
recommending remedial measures to counter nuisance behaviour in pet animals.
Reasons for community consultation may include:
to determine what the community expects of pet owners, what pet owners expect of the community and what both expect from the organisation or council
to involve the community in the development or redevelopment of programs
to raise community awareness of a particular issue (e.g. new legislation or new organisation priorities).
Examples of equipment, aids and materials include:
equipment:
data projector
overhead projector
video and audio-recordings
whiteboard
aids and materials:
CD-ROMs
charts and posters
data projector slides/shows
diagrams
handouts
information kits
media articles
models
newsletters
overhead transparencies
pamphlets
show bags
videos
website material.
Examples of public speaking techniques include:
accent
audience interaction
body language
eye contact
inflection
pace of speech
tone of voice.
Community target audience groups may include:
conferences
schools (pre, primary and high)
community forums
groups:
Australia Post and emergency services (e.g. fire and ambulance)
police
persons included in these groups may be:
adults, including senior citizens
children, including preschool children
community groups
people from culturally and linguistically diverse backgrounds
people with disabilities.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit. Assessors should ensure that candidates can:
conduct community consultations to determine needs and expectations
contribute to the development/improvement of community awareness programs and associated materials
conduct research and gather materials to develop programs for presentation
use relevant presentation equipment, materials and aids
present programs to the community using effective public speaking and communication techniques
gather community feedback and evaluate the delivery of programs.

The skills and knowledge required to conduct community awareness programs must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.

Context of and specific resources for assessment
Assessment of this unit is to be practical in nature and will be most appropriately assessed in an animal control and regulation workplace or in a situation that reproduces normal work conditions.

There must be access to community and/or target audiences when delivering presentations as well as the appropriate equipment and/or resources to enable one to demonstrate competence.

Method of assessment
To ensure consistency in one's performance, competency should be demonstrated, to industry defined standards, on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities and over a number of assessment activities.

The assessment strategy must include practical skills assessment. Suggested strategies for this unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and first-hand testimonial evidence of candidate's application of practical tasks
simulation exercises that reproduce normal work conditions
third-party evidence
workplace documentation
portfolio.

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.

Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).