Unit of competency Outline

Date retreived
23/07/2026 1:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Educate clients on personal injury management issues

Educate clients on personal injury management issues

Unit of competency
National Code
FNSPIM403
State Code
AUS48
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081105 - Investment And Securities
Original Release Date
16/09/2015
Nominal Hours
100
Description
This unit describes the skills and knowledge required to educate clients on personal injury management issues by researching and providing information in a readily understood and accepted manner. It covers the application of sound industry and product knowledge including a working knowledge of relevant State or Territory legislative requirements.It applies to individuals who have well developed interpersonal skills and a broad knowledge base of the sector, services and organisation. They have responsibility for case management and the development of customised strategies.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Identify, develop and implement strategies to educate clients
  • 1.1 Research and establish personal injury management educational needs of clients
  • 1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies
  • 1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices
  • 1.4 Develop promotional material using appropriate media and a style and quality to suit audience
  • 1.5 Seek client feedback and use to improve the provision of education
  • 1.6 Obtain cooperation and support from local industry employer organisations
2. Educate clients in the workplace
  • 2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues
  • 2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner
  • 2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities
3. Present information at meetings, seminars and public forums
  • 3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary
  • 3.2 Use presentation and training methods appropriate to the clients' background and aptitudes
  • 3.3 Use presentation equipment and materials correctly and efficiently
  • 3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations
No information
No information
Replaces
State Code National Code Title Type
D4280 FNSPIM403A Educate clients on personal injury management issues Unit of competency
Replaced By
State Code National Code Title Type
OCZ36 FNSPIM423 Educate clients on personal injury management issues Unit of competency