Unit of competency Outline
Date retreived
22/07/2026 5:08 PM AWST
22/07/2026 5:08 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate sales performance
Coordinate sales performance
Unit of competency
National Code
SIRXSLS003A
SIRXSLS003A
State Code
S6193
S6193
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/07/2008
Field of Education
080501 - Sales
Original Release Date
09/07/2008
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to implement and monitor adherence to sales policies and procedures, and monitor the achievement of sales targets.
Notes
Elements and Performance Criteria
1 Implement sales policies and procedures.
- 1.1 Implement and monitor adherence to store policy and procedures and relevant legislation in regard to selling.
- 1.2 Implement and monitor store policy and procedures in regard to sales transactions.
- 1.3 Monitor team to ensure information is entered into point-of-sale equipment accurately.
- 1.4 Monitor team to ensure the efficient and safe handling of goods through point-of-sale areas.
- 1.5 Monitor team to ensure that products and services are matched to customer needs.
2 Monitor achievement of sales targets.
- 2.1 Monitor and record individual and department sales targets according to store policy.
- 2.2 Monitor and record store sales results in line with sales targets and according to store policy.
- 2.3 Provide feedback to management and staff on sales performance in relation to sales targets and planning.
selling products and services
sales transactions
reporting.
Trade Practices and Fair Trading Acts
tobacco laws
liquor laws
lottery legislation
industry codes of practice
OHS
sale of second-hand goods
sale of X and R rated products
pricing procedures, including GST requirements
trading hours
transport, storage and handling of goods.
face to face
telephone
internet.
cash
EFTPOS
cheque
credit card
store card
lay-by
gift voucher.
full-time, part-time, casual or contract staff
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
stock characteristics
OHS
industry codes of practice.
new or repeat contacts
external or internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
presentations
reports
informal meetings
email
financial reports
business documents
records of store sales.
sales transactions
reporting.
Trade Practices and Fair Trading Acts
tobacco laws
liquor laws
lottery legislation
industry codes of practice
OHS
sale of second-hand goods
sale of X and R rated products
pricing procedures, including GST requirements
trading hours
transport, storage and handling of goods.
face to face
telephone
internet.
cash
EFTPOS
cheque
credit card
store card
lay-by
gift voucher.
full-time, part-time, casual or contract staff
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
stock characteristics
OHS
industry codes of practice.
new or repeat contacts
external or internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
presentations
reports
informal meetings
financial reports
business documents
records of store sales.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policies and procedures and industry codes of practice in regard to customer service and selling products and services
implements and monitors store policies and procedures in relation to sales transactions, including non-cash sales and variations to standard sales transactions
monitors and provides feedback to management and staff on sales performance in relation to sales targets and planning.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
policy and procedures manuals
individual and department sales targets and results
reporting proformas
legislation and statutory requirements
a sales team
point-of-sale equipment and materials.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Evidence of the following is essential:
consistently applies store policies and procedures and industry codes of practice in regard to customer service and selling products and services
implements and monitors store policies and procedures in relation to sales transactions, including non-cash sales and variations to standard sales transactions
monitors and provides feedback to management and staff on sales performance in relation to sales targets and planning.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
policy and procedures manuals
individual and department sales targets and results
reporting proformas
legislation and statutory requirements
a sales team
point-of-sale equipment and materials.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0723 | WRRS3B | Coordinate sales performance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD985 | SIRXSLS304 | Coordinate sales performance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D764 | CPP30711 | Certificate III in Waste Management | Qualification |