Elements and Performance Criteria

Communication will include:
monitoring verbal messages;
monitoring alarms;
checking verbal messages for relevance and accuracy;
giving clear and accurate information under pressure;
coordinating incident responses under pressure;
using communication channels and protocols with duty and specialist teams.

Coordinating teams will include:
cooperating with and coordinating team members;
cooperating with and coordinating support staff and specialists;
supervising operational team;
using the chain of command;
delegations of roles, responsibilities, reporting and accountability.

Assessment of this unit will be based on evidence drawn from a combination of:
Knowledge testing and simulation exercises conducted in a training program.
Knowledge testing through questioning on performance and contingency scenarios.
Observation of performance in routine workplace activities.
Documentation and products produced as part of routine work activities.
Observation and documentation from specially conducted assignments based on routine work requirements.
Observations from supervisors, colleagues, clients and specialist support agencies.

Key Evidence Requirements
Assessment will be based on evidence of:
knowledge and application of the organisation's policies and procedures for monitoring and deploying security staff and resources in response to incidents;
knowledge and application of the responsibilities under duty of care;
communication skills used under pressure;
use and maintenance of control room equipment specific to the enterprise systems and environment.

Element 1.
monitoring the safety and security of staff;
acting upon incidents to provide back-up and resources (K.C. Problem solving);
using a range of communication equipment and information sources (K.C. Information);
interpreting security information for suitable and immediate responses.

Element 2.
monitoring staff log-in calls to ensure they comply with the requirements of security plan;
checking any variations to standard operating procedures to make sure they meet the requirements of procedures and inform relevant personnel;
documenting all security processes and records.

Element 3.
assessing security staff available and coordinating response to incidents (K.C. Planning and coordinating);
giving security staff full, accurate and current information (K.C. Communication);
coordinating attendance at incidents and coordinating and deploying back-up and specialist resources (K.C. Teamwork).

Knowledge
Knowledge is specific to the corrections environment, specific to enterprise requirements and statutory context. To perform effectively in this unit, applicants need to have knowledge and understanding in the areas of:

Organisational requirements regarding the security responsibilities of the control room applied in:
the organisation's policies and procedures determining control room security requirements, security management and emergency response;
staff roles, responsibility and delegation in the security plan;
all aspects of the work site security plan;
the organisation's records and information systems related to monitoring security;
occupational health and safety policies relevant to monitoring the safety and security of staff and responding to alarm signals;
code of conduct;
specifications for use and maintenance of specialists communication and security equipment;
criteria and conditions for using specialist support teams.