Unit of competency Outline

Date retreived
22/07/2026 1:45 AM AWST

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Assist customers with complementary medicines

Assist customers with complementary medicines

Unit of competency
National Code
SIRCPPA017
State Code
AWX52
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled complementary medicines for a range of common minor health conditions. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of Pharmacist Only Medicines (S3).This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Collect information about customer needs.
  • 1.1.Approach and question customer according to pharmacy protocol.
  • 1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
  • 1.3.Determine customer satisfaction with products previously used.
  • 1.4.Identify any other health conditions and prescribed medications.
  • 1.5.Follow pharmacy procedures to respect and protect customer privacy.
2. Assess customer information and determine need for referral.
  • 2.1.Recognise and act on information that requires referral to the pharmacist.
  • 2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  • 2.3.Provide clear summary of customer information to pharmacist when referral is required.
  • 2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3. Provide product, self-care and lifestyle information.
  • 3.1.Select and suggest complementary medicines and products appropriate to customer needs, within scope of own knowledge.
  • 3.2.Check contraindications on manufacturer’s information and refer to pharmacist where potential interactions with other medicines are indicated.
  • 3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
  • 3.4.Identify and use opportunities to suggest companion products relevant to desired health outcomes.
  • 3.5.Offer current and accurate information from recognised sources on related lifestyle and self-care practices.
4. Maintain and develop knowledge of diet related conditions, products and services.
  • 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  • 4.2.Check regularly for new additions or changes to range.
  • 4.3.Use product information to update knowledge of product application and directions for use.
No information
No information
Replaces
State Code National Code Title Type
WD897 SIRCHCS306 Advise on complementary medicines Unit of competency
State Code National Code Title Type
AZZ7 SIR40116 Certificate IV in Community Pharmacy Qualification