Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Written notices may include:
dockets with customer/client details
enterprise-specific data
industry network details
instructions
labels, symbols, signs, tables and simple graphs
notes, rosters and messages
organisational policies and procedures
OHS information and safety material
patient treatment sheets, cage cards and client notices
personnel information
standard operating procedures.
Relevant information may include:
animal feeding regimes
animal health and welfare procedures
customer/client details
manufacturers' specifications for equipment/machinery
material safety data sheets (MSDS)
organisational policies and procedures
safe operating procedures
terms and conditions of employment.
Source may include:
customer/clients
industry associations and bodies
local government
supervisors
suppliers
training personnel
work/team mates.
Interaction with others should be conveyed:
efficiently, effectively, responsively, courteously and supportively
presenting the organisation in a positive way
using correct forms of greeting, identification and address as required.
Data storage may include:
manual or computer-based filing systems relevant to the organisation.
Work-related documents may include:
animal health records within level of own responsibility
animal nutrition records within level of own responsibility
cleaning and maintenance records
personnel forms
telephone message forms
safety reports
work rosters and daily work schedules.
Routine workplace calculations may be required to:
measure and record animal vital signs
record animal food rations and water provided
record animal food and water intake.
Workplace meetings and discussions may include:
formal and informal group or team meetings
small and large groups or teams
teams based on work function, level of supervision work rosters or other criteria.
Protocols may include:
complying with meeting decisions and obeying meeting instructions
observing meeting conventions.
Workplace interactions may include:
verbal discussions:
electronic and two-way radio
face to face
telephone
written interactions:
electronic
memos
diagrams
instructions and forms
notice boards
non-verbal interactions:
body language
gestures
signals and signs.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit. Assessors should ensure that candidates can:
follow routine spoken messages
follow workplace written notices when performing workplace duties, including instructions and organisational policies and procedures
obtain and provide information in response to workplace requirements
communicate effectively with supervisor, clients and other staff
participate in workplace meetings and discussions
complete forms and record workplace data.

The skills and knowledge required to participate in workplace communications must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.
Context of and specific resources for assessment
Assessment of this unit may be completed in an animal care workplace or in a situation that reproduces normal work conditions. Workplaces can include pet shops, breeding or boarding kennels and catteries, aviaries, companion animal training, grooming establishments, animal shelters, zoos, mobile animal facilities, veterinary practices.

There must be access to a range of animals as well as relevant information, equipment and/or resources to enable one to demonstrate competence.
Method of assessment
To ensure consistency in one's performance, competency should be demonstrated, to industry defined standards, on more than one occasion over a period of time in order to cover a variety of circumstances and where possible, over a number of assessment activities.

Suggested strategies for this unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and first-hand testimonial evidence of candidate's application of practical tasks
simulation exercises that reproduce normal work conditions
workplace documentation
third-party evidence.

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.
Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).