Elements and Performance Criteria

considering the expected response of other parties to proposals
contributing to the development of an alternative proposal
contributing to the selection of tactics, tools and approaches to be used in issue resolution
determining desired outcomes of the issue resolution process
determining with whom the issues should be raised
following policy processes
formulating a proposal to achieve a desired outcome
gathering information on OHS issues
preparing the physical environment in which issue resolution meetings will take place
reading any supporting documentation associated with the OHS issues

accompanying employees when investigations are being conducted by employers/external investigators
engaging the advice of:
external consultants
OHS specialists
other health and safety representatives
unions
workplace assessors with experience in language or disability issues
explaining the results of inspections to employees, safety representatives or OHS committee members
holding formal meetings with relevant others
holding informal discussions with relevant others
interpreting information about OHS inspections to relevant others
providing written summaries, letters, emails, minutes and reports on issue resolution action plans and outcomes

anticipating possible outcomes of issue resolution meetings
considering what other parties perceive to be the issues, problems and goals requiring resolution
contributing to identifying appropriate mediation processes and personnel if required
establishing wants and needs from the issue resolution process
gathering information about the decision making authority of people involved in the issue resolution process
gathering knowledge and conducting research to clearly define the issues, problems and goals of issue resolution meetings
recording facts about issues
tabling proposals and solutions at issue resolution meetings
using active listening and responding techniques during issue resolution meetings
working out areas of agreement with parties participating in the issue resolution process

dispute resolution commissions
statutory OHS investigative bodies within the relevant jurisdiction
unions

giving presentations
participating in group and individual meetings
presenting issue resolution findings to the OHS committee
providing written summaries, letters, emails, memos, minutes and reports
using interpreters and translators

audit and inspection records
meeting minutes
risk registers
written summaries, letters, emails, minutes and reports on issue resolution action plans

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

contribution to the resolution of workplace OHS issues in accordance with OHS legislation, and workplace policies and procedures
knowledge of relevant state/territory and commonwealth OHS legislation, codes of practice, standards and guidance material.

Context of and specific resources for assessment

Assessment must ensure:


access to relevant information on compliance requirements such as:

organisational policies, standard operating procedures, procedures and plans
relevant legislation, regulations, licensing requirements, codes of practice, standards
access to relevant internal and external data files
access to appropriate computer resources needed to identify and rectify breaches in compliance requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
assessment of documentation completed when contributing to OHS issue resolution
demonstration of the application of issue resolution techniques
direct questioning combined with review of portfolios of evidence and third party reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of types of issue resolution tools, techniques and strategies
review of records of OHS issue resolution actions and outcomes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other OHS units.