Unit of competency Outline

Date retreived
23/07/2026 9:28 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Carry out delivery operations

Carry out delivery operations

Unit of competency
National Code
TLIA2044A
State Code
D4896
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2011
State Implementation and Classification
Approved Date
22/07/2011
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
22/07/2011
Nominal Hours
20
Description
This unit involves the skills and knowledge required to deliver mail/consignments to residential and business customers in accordance with workplace requirements, including carrying out required preparations, delivering mail/consignment to special route in accordance with workplace procedures, and reporting on the delivery activity. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Prepare to deliver mail/consignment
  • 1.1 Mail/consignment or delivery and associated items are identified and collected promptly from specific locations
  • 1.2 Mail/consignment is sorted accurately into the route order
  • 1.3 Mail/consignment is handled in a manner that minimises the risk of damage
  • 1.4 Special items are identified accurately
  • 1.5 Mail/consignment is organised into bundles and kept in sequence for delivery
  • 1.6 Mail/consignment is handled securely
2Deliver mail/consignment to specific route
  • 2.1 Established laws, by-laws and procedural guidelines are followed and applied whilst undertaking deliveries
  • 2.2 Mail/consignment is delivered in good condition and in the specified sequence
  • 2.3 Deliveries are completed within specified times
  • 2.4 Mail/consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss
  • 2.5 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately
  • 2.6 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommended mail services
  • 2.7 Hazards associated with delivery round are identified and acted on
3Report on delivery activity
  • 3.1 Incidents involving customers that occur, or hazards identified during the delivery, are reported accurately to the relevant person
  • 3.2 Opportunities for developing workplace business, together with competitor activity, that are identified during delivery operations are recorded and reported to the appropriate person
  • 3.3 Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures
  • 3.4 Documents are completed, checked for accuracy and returned promptly to the appropriate persons
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Workplaces may comprise:
large, medium or small worksites
Facilities may be:
within an airport environment
Customers may be:
external (including international) or internal
Hazards may include:
vehicular traffic and pedestrians
uneven ground, steps, road surfaces
light including UV
animals, birds and insects
noise
varying traffic conditions
hazardous or dangerous materials
positions/status of letterbox or delivery point
Weighing devices may be:
mechanical
automated
weighbridge
Work priorities may be communicated through:
briefings
noticeboards
announcements
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
protective clothing
high visibility clothing
Communication in the work area may include:
phone
fax
email
electronic data transfer (EDI)
RF systems
radio
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, operating procedures and practices
Management Operating System (MOS)
Management Information System (MIS)
sorting system information including:
postcode book, national sort plan and state sort plan
postal guide
international postcode directory
label charts
quality assurance procedures
induction documentation
competency standards and training materials
job specifications and procedures
award, enterprise bargaining agreement or other industrial arrangements
manufacturers specifications
codes of practice, including national standards for manual handling and the industry safety code
supplier and or/client instructions
HAZCHEM chart/material safety data sheets
safety observation feedback program
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations
equal opportunity, equal employment opportunity and affirmative action legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
State Code National Code Title Type
S5548 TLIA4407B Carry out delivery operations Unit of competency
Replaced By
State Code National Code Title Type
AWN57 TLIA2044 Carry out delivery operations Unit of competency
State Code National Code Title Type
W913 TLI21210 Certificate II in Driving Operations Qualification
W917 TLI21610 Certificate II in Warehousing Operations Qualification