Unit of competency Outline

Date retreived
22/07/2026 5:09 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on issues and policies

Provide information on issues and policies

Unit of competency
National Code
AHCWRK408
State Code
OFB59
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/01/2023
View on TGA
State Implementation and Classification
Approved Date
09/06/2023
Field of Education
091301 - Librarianship And Information Management
Original Release Date
09/06/2023
Nominal Hours
55
Description
This unit of competency describes the skills and knowledge required to provide information on issues and policies, including processing a request for information, and identifying, researching, extracting and recording information in a document or correspondence.The unit applies to individuals who apply specialist skills and knowledge to provide information on issues and policies. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Process a request for information on issues and policies
  • 1.1 Listen actively to the client, and question to clarify and elicit information
  • 1.2 Record notes from dialogue with the client and from correspondence
  • 1.3 Document the request using the appropriate recording system
  • 1.4 Seek and obtain approval to access information and forward requests where appropriate
2. Identify sources and extract information
  • 2.1 Identify, access and research relevant sources and locations of information
  • 2.2 Extract relevant information
  • 2.3 Evaluate workplace policies and documentation relevant to the request
  • 2.4 Use alternative methods to locate identified gaps in information
3. Evaluate information to meet client request
  • 3.1 Evaluate information for validity, reliability and appropriateness
  • 3.2 Engage client in respectful dialogue to clarify information
  • 3.3 Obtain additional information if required
4. Prepare and finalise document or correspondence
  • 4.1 Develop, write, format and proofread a document or correspondence
  • 4.2 Check document or correspondence for accuracy and intention
  • 4.3 Arrange document or correspondence review and sign off with designated person where required
  • 4.4 Make a record of document or correspondence
  • 4.5 Provide document or correspondence to client
No information
No information
Replaces
State Code National Code Title Type
BAQ15 AHCWRK402 Provide information on issues and policies Unit of competency