Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Individual differences may be:
Culture
Age
Economic
Social
Gender
Physical
Emotional
Cognitive
Intellectual
Language

Rights may be detailed in:
Service/outcomes standards documents
Legislation
Organisational policies and practices

Support will be in the context of services offered including:
Personal support
Employment support
Community access
Accommodation support
Lifestyle support

Assistance may include:
Providing information
Assistance with mobility or providing specific support such as transport
Encouragement and support for decisions and actions
General household assistance and maintenance

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.
Critical aspects of assessment:
Ability to provide appropriate support to the range of clients accessing the services of the organisation

Essential Knowledge:
Relevant organisational policies and procedures and responsibilities within it
Relevant policies, protocols, and practices of the organisation in relation to own work activities
Basic knowledge of different types of disabilities and their effect on client needs
Understanding of support requirements for people with disabilities
Different religious, cultural, spiritual, physical and ceremonial perspectives

Depending on the work role or services provided, specific knowledge of particular groups or issues may be required. See additional information for assessors (pg. 24) regarding the following:

Alcohol and other drugs abuse
Cultural and linguistic diversity
Risk of self harm
Women
Men
Community education
Aboriginal and Torres Strait Islander people
Mental health
Acquired brain injury

Essential skills:
Interpersonal skills appropriate to work with people with disabilities
Oral communication skills (language skills) necessary to develop a trusting relationship with people with disabilities. Language may be English or community language as required by service or organisation

Resource implications:
Access to a relevant workplace or an appropriately simulated environment where assessment may take place

Consistency in performance:
Consistency in performance should consider the range of clients and situations encountered in the workplace

Context of assessment:
This unit is best assessed in the workplace or a simulated workplace under the range of normal conditions