Unit of competency Outline

Date retreived
23/07/2026 12:51 PM AWST

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Maintain the sales environment

Maintain the sales environment

Unit of competency
National Code
CPCCBC4033
State Code
OCP65
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
27/11/2020
View on TGA
State Implementation and Classification
Approved Date
01/06/2021
Field of Education
080501 - Sales
Original Release Date
01/06/2021
Nominal Hours
20
Description
This unit of competency specifies the skills and knowledge required to maintain the sales environment, providing a clean and attractive location in which to promote and sell the organisation's products and services. It includes establishing and maintaining an environment that features up-to-date displays where potential customers can gather accurate information and discuss their ideas and options.The unit of competency is suitable for sales consultants and other professionals within the building and construction industry responsible for the marketing and sale of new residential and commercial constructions.This unit of competency is suitable for people operating with autonomy. A person working at this level would be expected to take responsibility for maintaining the sales environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan and organise the sales area.
  • 1.1 Obtain, read and interpret the organisation’s products and services range.
  • 1.2 Plan the design of the display or presentation area to accommodate staff and client requirements.
  • 1.3 Provide facilities to a professional standard that cater for the comfort and needs of diverse customers.
  • 1.4 Arrange display or presentation area ensuring safe and adequate access, noise reduction, privacy and adequate lighting.
2 Arrange product information.
  • 2.1 Design and present window and external displays in a manner to attract prospective customer attention.
  • 2.2 Set up internal displays at an appropriate level, within reach, ensuring that traffic through the area is not impeded.
  • 2.3 Provide product information that is accurate, understandable and attractively presented.
  • 2.4 Identify and highlight product visual features, design, specifications and cost advantages.
  • 2.5 Make enterprise promotional campaign materials available to all sales consultants.
3 Implement housekeeping requirements.
  • 3.1 Use displays, sales areas and offices in accordance with organisational policies.
  • 3.2 Address housekeeping requirements, such as cleaning, lighting and room aesthetics, to maintain a pleasant and fresh environment.
  • 3.3 Develop a housekeeping schedule and notify organisation regarding maintenance requirements and costs.
No information
No information
Replaces
State Code National Code Title Type
W9270 CPCCBC4033A Maintain the sales environment Unit of competency
State Code National Code Title Type
BGE3 CPC40320 Certificate IV in Building Project Support Qualification