Unit of competency Outline

Date retreived
24/07/2026 12:46 AM AWST

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Implement maintenance procedures

Implement maintenance procedures

Unit of competency
National Code
ICASAS416A
State Code
D8078
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
04/07/2014
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to set up maintenance procedures to keep equipment and software operating effectively.
Notes
Elements and Performance Criteria
1. Determine best practices for equipment and software maintenance
  • 1.1 Identify equipment and software that are to be maintained and implement processes to ensure future acquisitions of equipment and software are identified
  • 1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability
  • 1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research
  • 1.4 Obtain requirements from user in the area of equipment maintenance and reliability
  • 1.5 Document procedures for maintenance based on best practices
2. Identify resources to provide equipment and software maintenance
  • 2.1 Identify and record the level of support that can be provided by in-house resources
  • 2.2 Identify and record the support to be supplied by external or third-party organisations
  • 2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers
3. Revise practices, where appropriate
  • 3.1 Monitor and review maintenance operation
  • 3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures
  • 3.3 Assess changes in consultation with user, support staff and third-party suppliers
  • 3.4 Design and implement improvements to maintenance procedures
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Software may include:
commercial
customised
in-house
packaged.
Equipment may include:
hard drives
hubs
modems and other connectivity devices, including digital subscriber line (DSL) modems
monitors
other peripheral devices
personal computers
personal digital assistants
printers
switches
workstations.
Documentation may follow:
audit trails
client training
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
maintaining equipment inventory
naming standards
project management templates and report writing
satisfaction reports
version control.
Requirements may be in reference to:
application
business
network
people in the organisation
system.
User may include:
person within a department
department within the organisation
third party.
Service level agreement may exist for:
many different infrastructure services:
application service providers (ASPs)
communications carriers
expectations regarding:
charge back to business units
penalties
servicing
internet service providers (ISPs)
SLAs for vendor products
workload and performance considerations.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
set up maintenance procedures to keep equipment and software operating.
Context of and specific resources for assessment
Assessment must ensure access to:
technical environment with a variety of operational equipment
technical manuals and tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate setting up maintenance procures
review of candidate’s documented procedures
verbal or written questioning to assess candidate’s knowledge of:
preventative maintenance
SLAs.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
State Code National Code Title Type
D0202 ICAS4114B Implement maintenance procedures Unit of competency
Replaced By
State Code National Code Title Type
AUW45 ICTSAS416 Implement maintenance procedures Unit of competency