Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Work may be conducted in:
limited or restricted spaces
exposed conditions
controlled or open environments
Freight services covers:
the application of all products and services offered by the workplace
Promotional activities may include:
public relations activities
press releases
open days
in-house newsletters
publications
advertising programs
seminars
promotional briefings
Support services can include:
loading/unloading requirements
load security/protection
receipt personnel
special vehicle access/parking
Hazards in the work area may include:
exposure to chemicals
exposure to dangerous or hazardous substances
movements of equipment, goods, materials and vehicular traffic
Consultative processes may involve:
other employees and supervisors
suppliers, customers and clients
drivers and agents
relevant authorities and institutions
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF systems
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
high visibility clothing
Information/documents may include:
goods identification numbers and codes
manifests, cartnotes, delivery notes, special clearances, consignment notes, authorised weighbridge certificates, and special clearances
internal documentation used for freight tracking
codes of practice and regulations relevant to the servicing of freight customers
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturers specifications for equipment
workplace procedures and policies
supplier and/or client instructions
dangerous goods declarations and material safety data sheets (where applicable)
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian Standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for freight forwarding
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including:
Australian and International Dangerous Goods Codes
Australian Marine Orders and the International Maritime Dangerous Goods Code
IATA Dangerous Goods by Air regulations
Australian and International Explosives Codes
privacy legislation
water and road use and licence arrangements
export/import/quarantine/bond requirements
marine orders
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
equal opportunity legislation
equal employment opportunity and affirmative action legislation
workers compensation regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
identifying and confirming freight customer needs
providing accurate quotations to meet customer needs
communicating and negotiating with customers
promoting existing freight services
calculating freight charges accurately
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace