Elements and Performance Criteria

The range statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The range statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance criteria is explained here.
Organisational context may include:
legislation under which the organisation operates
arrangements or industry/community partnerships
hazards to which the organisation is exposed
operating environment which may be influenced by political, industrial or other internal or external factors
Crises may include:
serious injury events
emergencies requiring evacuation
fires and explosions
hazardous substance spills
explosion and bomb scares
security emergencies such as armed robberies, intruders and disturbed persons
internal emergencies such as loss of power or water supply
external emergencies such as flood, storm and traffic accident impacting on organisation
Environment may include:
conditions or influences that are part of, surround or interact with the organisation. It includes:
built environment (buildings and other assets)
physical environment (natural environment including topography, water bodies and vegetation)
social environment (including people interactions, internal and external politics, economic and culture)
Sources of risk have been termed 'hazards' in other units but the language of emergency management uses 'sources of risk' to indicate a broader application and may include:
natural hazards and or disasters
technological hazards (failure of technology)
biological hazards
civil/political hazards including civil/political unrest, terrorism, sabotage, civil unrest and hostage
management activities and controls including deficiencies in areas of non-compliance with internal management systems, legislation, and agreements/contracts
Elements at risk may be anything valued by the organisation and may include:
people
assets
environment
commercial reputation and goodwill
quality of life
Vulnerability is:
the degree of susceptibility and resilience of the organisation and the environment to the risk. It is influenced by the characteristics of the organisation in terms of its capacity to anticipate, cope with and recover from the crisis
Specialist advisers may:
include advisers in emergency management, evacuation, fire, security and safety
use advanced techniques such as Hazard and Operability Studies (HazOp), Management Oversight and Risk Tree (MORT), computer modelling and scenario analysis
Emergency response agencies may include:
fire, police, ambulance, State Emergency Services (SES), government departments, and OHS authorities
An emergency sources of risk register should include:
comprehensive list of events or conditions to be evaluated, their location, together with a range of possible scenarios or circumstances under which a crisis may occur
crisis risk management documentation such as risk assessments
Sources of information and data may include:
inspection and incident records
enforcement notices and actions
organisational records and files
research literature
international and national standards, codes of practice and guidelines
material safety data sheets (MSDSs)
specialist advisers
Characteristics of risk may include:
significant features of the sources of risk such as:
likelihood
intensity
speed of onset
duration
area affected
perceptions of severity
impact, taking account of the coping capacity of the organisation
Crisis management plan is a flexible document that can cope with a broad range of crisis types:
is approved at the highest levels of the organisation
focuses on management control
identifies responsibilities for decision making
details communication and support processes
addresses arrangements with any contractors or shared tenancy
integrates the emergency response plans as well as recovery
incorporates dealing with external agencies and support
addresses planning for recovery before crisis occurs
Documentation for crisis management plan may include:
policy, emergency response structure, initial response instructions for various roles/areas, responsibility and authority of individual roles, warning systems, training requirements, resource inventory for response and recovery, program review and monitoring processes; and
crisis risk management documentation, such as risk management team lists, communications strategies, identification of issues, risk assessments/evaluations, vulnerability profiles, risk registers and treatment strategies
Stakeholders may include:
internal stakeholders such as the board of management, managers, employees (and their families), contractors, visitors and others on site
external stakeholders such as local community (directly or via the media), representatives of special interest groups, insurance agencies, OHS regulators, local government and other relevant statutory bodies
Resources may include:
personnel and equipment
community support agencies
Training needs should:
specifically address the needs of each role within the crisis management team as well as all levels of the organisation
address knowledge requirements as well as practical application and include workshops, desktop exercises and full scale exercises

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the unit descriptor, performance criteria, The range statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include:
PSPETHC601B Maintain and enhance confidence in public service
PSPGOV605A Persuade and influence opinion
PSPLEGN601B Manage compliance with legislation in the public sector
PSPMNGT608B Manage risk
PSPSOHS603A Analyse and evaluate OHS risk
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
knowledge requirements of this unit
skill requirements of this unit
application of employability skills as they relate to this unit.
Resources required to carry out assessment
Resources essential for assessment include:
legislation, policy, procedures and protocols relating to the development and implementation of crisis management processes
workplace documentation, case studies and workplace scenarios to capture the range of situations likely to be encountered when developing and implementing crisis management processes.
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when developing and implementing crisis management processes, including coping with difficulties, irregularities and breakdowns in routine
development and implementation of crisis management processes in a range of 3 or more contexts or occasions, over time.
Assessment methods should reflect but not exceed workplace demands, such as literacy, and the needs of individuals who might be disadvantaged.
Assessment methods suitable for valid and reliable assessment of this unit must use authenticated evidence from the workplace and/or training courses and may include a combination of two or more of:
workplace projects
simulation or role plays
case studies and scenarios
observation.
portfolios.
The assessment environment should not disadvantage the candidate and where the person has a disability the principle of reasonable adjustment should be applied during assessment.
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.