Unit of competency Outline
Date retreived
22/07/2026 5:55 AM AWST
22/07/2026 5:55 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Locate, identify and rectify recurrent network faults
Locate, identify and rectify recurrent network faults
Unit of competency
National Code
ICTTEN3063A
ICTTEN3063A
State Code
D3445
D3445
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
15/04/2014
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to locate, identify and rectify recurrent faults in a telecommunications network.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for fault-finding activity
- 1.1. Prepare for given work according to occupational health and safety (OHS) and environmental requirements
- 1.2. Arrange access to the site according to required procedure
- 1.3. Locate existing and potential site hazards
- 1.4. Contact the customer to verify nature of the recurrent fault and the network type
2. Conduct activities for recurrent network fault-finding
- 2.1. Analyse fault history using fault records to establish nature of fault
- 2.2. Select testequipment and conduct the appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system
- 2.3. Evaluate test results to determine relevant symptoms of the recurrent fault using appropriate methods and appropriate process
- 2.4. Locate the probable cause, type and location of the fault
- 2.5. Rectify the fault or escalate to appropriate level
3. Report fault-findings and solutions
- 3.1. Prepare customer report on the diagnostic procedure, fault identification and fault clearance
- 3.2. Update fault records database
- 3.3. Restore worksite to the customer's satisfaction
- 3.4. Notify the customer and obtain sign off
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS and environmental requirements may relate to:
need to decommission and isolate worksite and lines prior to commencement
need to identify other services, including power and gas
personal protective clothing:
earmuffs
gloves:
leather
plastic
rubber
head protection
kneepads
masks
protective suits
safety boots
safety glasses for laser work
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
safety equipment:
flashing lights
gas and other hazard detection equipment
safety barriers
trench guards
warning signs and tapes
witches hats
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste disposal containers:
drop sheets
sharps containers
waste management.
Hazards may include:
earth potential rise (EPR):
optical fibre cable:
bare fibres
hazardous laser light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV).
Recurrent fault may relate to:
call drop out
distortion
heat, vibration
intermittent fault or interference
noise
occurrences at set periodic times
periodic loss of performance.
Network type may include:
cable
customer access network (CAN)
customer premises equipment (CPE)
data
hybrid fibre coaxial (HFC)
optical
radio.
Fault records may include:
customer complaint database
fault records database
previous repairs
repair technician reports.
Test equipment may include:
bit error rate tester (BERT)
cathode ray oscilloscope (CRO)
local area network (LAN) Cat tester
multimeters
transmission level measuring set.
Appropriate test may include:
bit error rate (BER)
crosstalk
impedance
loopback
power level
return loss
wire maps.
Integrity may include:
downgraded performance
interference
loss of connection.
Relevant symptoms may include:
emission of:
heat
noise
odours
errors
low output levels or poor coverage
loss of functionality of equipment:
distortion
intermittent operation
loss of timings
noise
physical damage to equipment.
Appropriate methods may include:
direct observation
interrogation of network performance data
measurement
questioning.
Appropriate process may include:
analysis of symptoms
fault isolation
observation and measurements
use of manufacturer's diagnostic data.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS and environmental requirements may relate to:
need to decommission and isolate worksite and lines prior to commencement
need to identify other services, including power and gas
personal protective clothing:
earmuffs
gloves:
leather
plastic
rubber
head protection
kneepads
masks
protective suits
safety boots
safety glasses for laser work
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
safety equipment:
flashing lights
gas and other hazard detection equipment
safety barriers
trench guards
warning signs and tapes
witches hats
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste disposal containers:
drop sheets
sharps containers
waste management.
Hazards may include:
earth potential rise (EPR):
optical fibre cable:
bare fibres
hazardous laser light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV).
Recurrent fault may relate to:
call drop out
distortion
heat, vibration
intermittent fault or interference
noise
occurrences at set periodic times
periodic loss of performance.
Network type may include:
cable
customer access network (CAN)
customer premises equipment (CPE)
data
hybrid fibre coaxial (HFC)
optical
radio.
Fault records may include:
customer complaint database
fault records database
previous repairs
repair technician reports.
Test equipment may include:
bit error rate tester (BERT)
cathode ray oscilloscope (CRO)
local area network (LAN) Cat tester
multimeters
transmission level measuring set.
Appropriate test may include:
bit error rate (BER)
crosstalk
impedance
loopback
power level
return loss
wire maps.
Integrity may include:
downgraded performance
interference
loss of connection.
Relevant symptoms may include:
emission of:
heat
noise
odours
errors
low output levels or poor coverage
loss of functionality of equipment:
distortion
intermittent operation
loss of timings
noise
physical damage to equipment.
Appropriate methods may include:
direct observation
interrogation of network performance data
measurement
questioning.
Appropriate process may include:
analysis of symptoms
fault isolation
observation and measurements
use of manufacturer's diagnostic data.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
test telecommunications networks to identify faults
identify and rectify recurrent faults
conduct and report on a fault-finding task in a telecommunications network for a range of faults
use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations
comply with all related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment must ensure:
sites on which network testing and fault-finding may be conducted
use of line transmission, optical and radio measurement equipment currently used in industry
system documentation, and other site-related documentation necessary to conduct tests and fault-finding investigations.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking network tests and fault-finding techniques
review of the candidate's evaluation of network testing and fault diagnosis
oral or written questioning to assess knowledge of performance of telecommunications networks.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3056A Install telecommunications network equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
test telecommunications networks to identify faults
identify and rectify recurrent faults
conduct and report on a fault-finding task in a telecommunications network for a range of faults
use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations
comply with all related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment must ensure:
sites on which network testing and fault-finding may be conducted
use of line transmission, optical and radio measurement equipment currently used in industry
system documentation, and other site-related documentation necessary to conduct tests and fault-finding investigations.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate undertaking network tests and fault-finding techniques
review of the candidate's evaluation of network testing and fault diagnosis
oral or written questioning to assess knowledge of performance of telecommunications networks.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3056A Install telecommunications network equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD55 | ICTTEN303 | Locate, identify and rectify recurrent network faults | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J814 | ICT30113 | Certificate III in Broadband and Wireless Networks Technology | Qualification |
| J816 | ICT30313 | Certificate III in Telecommunications Cabling | Qualification |