Unit of competency Outline
Date retreived
22/07/2026 1:52 AM AWST
22/07/2026 1:52 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively in a customer contact centre
Communicate effectively in a customer contact centre
Unit of competency
National Code
ICTCC101A
ICTCC101A
State Code
C5383
C5383
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/03/2003
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/03/2003
Nominal Hours
40
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |