Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Risk management context may relate to:
business operations
competitors
economic climate
human and physical assets of organisation
organisational strengths and weaknesses
previous history of organisational operations.
Relevant people may include:
agents
clients
colleagues
emergency personnel
government personnel
internal and external specialists in risk management
legal representatives
members of industry associations
OHS representatives
property owners
subcontractors
supervisors
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals
records and information systems and processes.
Documentation may relate to:
audit tools and schedules
checklists
resource lists
risk register.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
home building requirements
privacy requirements
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Resource requirements may include:
briefings and information sessions
training
information in paper-based or electronic format
risk analysis tools.
Roles and responsibilities may be influenced by:
codes of conduct
job description and employment arrangements
organisational policy relevant to work role
skills, training and competencies
supervision requirements, including OHS
team structures.
Professional development requirements may relate to:
coaching, mentoring and supervising
formal and informal learning programs
identifying and establishing new career paths
updating and maintaining knowledge base on current issues for work and professional practice
using existing strengths to focus future career development
work rotation to facilitate changing work priorities.
Communication may include using channels such as:
direct line supervision paths
lateral supervision paths
organisational communication protocols and procedures
organisational networks.
Assessment criteria may be based on:
Australian Risk Management Standards
organisational or client requirements
qualitative and quantitative factors
semi-quantitative factors.
Potential or existing risk may include:
commercial and legal relationships
deliberate, natural, accidental or perceived
industry special risks
loss of goodwill, reputation or credibility
loss of profits
loss, disclosure, destruction or compromise of asset
machinery malfunction
OHS
public liability
trade practices issues
unpredictable asset performance.
Terms of reference may relate to:
agreed timeframe
client expectations
cost
limitations and exclusions
operational environment
roles and responsibilities
scale of the task or assessment (whether a full-scale operation or limited to a particular section or operation of the company)
security and other clearances.
Factors affecting achievement of risk management strategies may relate to:
availability of tools to implement system
required learning needs
resistance to change
resources.
Analysed:
may be:
explorative, descriptive, causative or predictive
quantitative and qualitative
and may include:
basic statistical analysis
critical analysis
mathematical calculations
problem solving.
Audits may be:
according to documented schedules in risk management strategy
undertaken by trained staff or external auditors.
Evaluation methods could be qualitative or quantitative and may include:
checklists
cost data analysis
expert review
interviews
observation
questionnaires
review of quality assurance data.
Feedback may include:
formal and informal discussions, reviews and evaluations with:
existing and previous clients
peers, colleagues and managers
information provided by others involved in a professional capacity, both internal and external to the organisation.
Business continuity plan may cover aspects such as:
full recovery
resilient design
resilient operations
salvage
service restoration.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of developing, implementing and evaluating a risk management system to ensure effective operations. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
maintaining required physical and human resources to support the risk management system
knowledge of organisation's practices, ethical standards and legislative requirements associated with developing, implementing and evaluating a risk management system to ensure effective operations
preparing a business continuity plan to cover emergency and disaster planning
reviewing the risk management system to identify and implement improvements
supporting staff to manage risk and implementing recovery processes where projected risks have eventuated.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.