Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Outage may include:
loss of service to customers
planned outage due to network upgrade or maintenance
service level agreements
unplanned outage due to a network fault.
Outage plan may include:
affected parties
contingency plan
impact analysis
network operations centre (NOC) role
restoration
systems to be shut down
timelines.
Relevant personnel may include:
design engineer
NOC
project manager.
Relevant data may include:
alarm conditions
client reports
environmental factors
historical data
industry and vendor profile
NOC reports
service level degradation
technical reports
test results from remote interrogation.
Likely impact may include:
customer impact:
disruption of service
intermittent performance
loss of service and revenue
network impact:
congestion
drop out
errors
excessive latency
limited coverage
no transmission
poor grade of service
poor signal quality
routing problems.
Contingency plan may include:
additional notification to affected customers
provision of:
additional services
additional technical support
redundant path
standby equipment.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and completing reporting on installation or maintenance activities.
Documentation may include:
completing job orders and submitting to appropriate enterprise organisational unit
completing test sheets according to specification and logging test instrument usage
following quality control procedures
handing over installation briefs, documents and equipment manuals to operational staff
recording test results and updating appropriate data bases
updating design specifications and returning to design area as required by enterprise requirements.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
implement outage plan, complying with service assurance guidelines and all related OHS requirements and work practices
conduct performance tests to verify normal operation.
Context of and specific resources for assessment
Assessment must ensure:
sites on which outage management may be conducted
use of testing equipment currently used in industry
manufacturer's and enterprise equipment documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate conducting performance tests to verify normal operation
review of outage plans completed by the candidate for different scenarios and situations
oral or written questioning to assess knowledge of
likely impact of outage on both the customer and the network.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN5061A Cut over new and replacement network equipment
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.