Unit of competency Outline

Date retreived
24/07/2026 2:20 AM AWST

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Serve cafeteria customers

Serve cafeteria customers

Unit of competency
National Code
HLTFSE004
State Code
AVZ79
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
22/06/2016
Field of Education
110103 - Food And Beverage Service
Original Release Date
22/06/2016
Nominal Hours
20
Description
This unit describes the skills and knowledge required to take and process food and beverage orders, handle financial transactions and maintain product displays in a cafeteria environment.This unit applies to cafeteria workers in a range of settings. Workers at this level work under supervision with limited responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Carry out cash control procedures
  • 1.1 Receive and check cash for float and report errors to supervisor
  • 1.2 Carry out reconciliation of takings and report errors to supervisor
2. Prepare product displays
  • 2.1 Display products using manufacturer and organisation recommended display techniques
  • 2.2 Group products logically for displays
  • 2.3 Display products in accordance with temperature controls and organisation policy and procedure
3. Take and process orders
  • 3.1 Greet customers promptly and politely
  • 3.2 Give customers advice on product selection
  • 3.3 Promote house specials and create and utilise sales opportunities
  • 3.4 Process payments and issue receipts according to standard organisation procedure
No information
No information
Replaces
State Code National Code Title Type
WD152 HLTFS206D Carry out cafeteria operations Unit of competency