Unit of competency Outline

Date retreived
22/07/2026 5:08 PM AWST

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Manage the delivery of a quality correctional service

Manage the delivery of a quality correctional service

Unit of competency
National Code
CSCORG025
State Code
AUY76
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
25/01/2021
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
080317 - Quality Management
Original Release Date
17/12/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to manage the delivery of a quality correctional service. It includes analysing the service needs and providing, reviewing, promoting, developing and enhancing services.This unit applies to those working in a management role within justice services.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to the provision of services in the organisation.Those undertaking this unit work autonomously, frequently accessing and evaluating support from a broad range of sources. The role requires high level analysis and organisational skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Analyse service needs
  • 1.1 Research information on the profiles, cultures and needs of clients using a range of accurate and reliable information
  • 1.2 Develop and maintain relevant and accurate records of needs
  • 1.3 Identify and review service requirements to ensure needs will be met through new and expanded services
  • 1.4 Respond to feedback with positive, flexible options and proposals for improvements
2 Provide and review services
  • 2.1 Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way
  • 2.2 Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources
  • 2.3 Identify individual differences and special needs and consider these in the service design
  • 2.4 Review service delivery to ensure it reflects current best practice
  • 2.5 Identify problems in service delivery through stakeholder consultation and feedback obtained on services, and negotiate improvements
3 Promote service
  • 3.1 Promote and market service to potential clients to ensure the benefits and costs are clearly presented
  • 3.2 Identify potential areas of difficulty in service and recommend solutions and a range of service options
  • 3.3 Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level
  • 3.4 Assist service users to identify their needs and select the most suitable available service
4 Develop and enhance service
  • 4.1 Ensure changes to service are within policy and budgetary frameworks
  • 4.2 Use relevant information relating to demand and trends to review client service delivery
  • 4.3 Use information on products and services to match client needs and service delivery
  • 4.4 Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery
No information
No information
Replaces
State Code National Code Title Type
S6004 CSCORG603A Manage the delivery of a quality correctional service Unit of competency