Unit of competency Outline
Date retreived
23/07/2026 4:17 PM AWST
23/07/2026 4:17 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Report findings and provide guidance to involved parties
Report findings and provide guidance to involved parties
Unit of competency
National Code
FNSILA503A
FNSILA503A
State Code
D4220
D4220
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
29/07/2014
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to report on loss investigation findings and provide guidance and information to involved parties on issues such as recovery, subrogation and legal positions.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Report findings
- 1.1. Relevant evidence, facts and information gathered during investigative activities are documented, prepared into reports and promptly forwarded to all involved parties
- 1.2. Reports are prepared thoroughly, accurately and in a professional format according to client or organisation policy and guidelines, relevant legislation or codes of practice
- 1.3. Documented reports are updated periodically to accurately reflect the current status of the investigation and to identify a range of options relating to the investigation
- 1.4. Cost-benefit analysis is carried out on the various options identified and is documented in reports
- 1.5. Where necessary, involved parties are personally briefed or have opportunities to discuss the reports
2. Provide interim information and guidance to involved parties
- 2.1. Involved parties are informed accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies
- 2.2. Involved parties are promptly and accurately informed on matters of loss mitigation and estimates of potential liability
- 2.3. Prompt information and guidance is given to clients and other parties on their legal position and potential to incur liabilities as a result of the loss, damage or injury
- 2.4. Guidance provided is based on objective assessment of client needs and risk exposure factors
3. Provide information and guidance regarding salvage/ disposal to involved parties
- 3.1. All cases for potential subrogation action are identified and assessed
- 3.2. Methods of salvage/disposal and potential returns from such are identified and evaluated, and clients informed on appropriate steps to preserve salvageable materials
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Documentation may include:
interview records
legal/government/professional/other documents
meeting notes
minutes
official/general/other correspondence
reasons for adopting/incorporating certain evidence/information preferred over other evidence/information
records of telephone conversations
reference to all evidence/information considered
reports from others such as loss adjusters/assessors/ insurers/medical providers and others
the basis on which the decision was determined
time sheets.
Involved parties may include:
broker or agent
client
consultants
government or statutory authorities
insured
insurer
legal or other practitioners
manufacturers
medical
mortgagee
principal
subcontractor
suppliers
third party
trustee.
Client or organisation policy and guidelines may include:
Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct
claims
clerical
codes of practice
complaints and dispute resolution procedures
information technology and administrative systems
loss
loss recovery
policies and procedures in relation to risks.
Range of options may include:
continuation
expansion
legal proceedings
recovery
salvage/disposal
settlement
specialist assistance
termination of investigation
write-off.
Risks may be:
casualty
consequential loss
employee benefits
injury
intangible
liability
property
tangible.
Risk management strategies may include:
acceptance of risk
avoidance
identification
monitoring
reduction
transfer.
Liability may include:
claims for damages
claims for payments
death or disability of staff member or others
dependency payments
fines
legal proceedings
loss of licence
medical expenses
motor vehicle accident
other authority
pain and suffering
pecuniary loss
third party claims.
Risk exposure factors vary:
according to value and type of product/service, and potential impact on the organisation and environment.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Documentation may include:
interview records
legal/government/professional/other documents
meeting notes
minutes
official/general/other correspondence
reasons for adopting/incorporating certain evidence/information preferred over other evidence/information
records of telephone conversations
reference to all evidence/information considered
reports from others such as loss adjusters/assessors/ insurers/medical providers and others
the basis on which the decision was determined
time sheets.
Involved parties may include:
broker or agent
client
consultants
government or statutory authorities
insured
insurer
legal or other practitioners
manufacturers
medical
mortgagee
principal
subcontractor
suppliers
third party
trustee.
Client or organisation policy and guidelines may include:
Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct
claims
clerical
codes of practice
complaints and dispute resolution procedures
information technology and administrative systems
loss
loss recovery
policies and procedures in relation to risks.
Range of options may include:
continuation
expansion
legal proceedings
recovery
salvage/disposal
settlement
specialist assistance
termination of investigation
write-off.
Risks may be:
casualty
consequential loss
employee benefits
injury
intangible
liability
property
tangible.
Risk management strategies may include:
acceptance of risk
avoidance
identification
monitoring
reduction
transfer.
Liability may include:
claims for damages
claims for payments
death or disability of staff member or others
dependency payments
fines
legal proceedings
loss of licence
medical expenses
motor vehicle accident
other authority
pain and suffering
pecuniary loss
third party claims.
Risk exposure factors vary:
according to value and type of product/service, and potential impact on the organisation and environment.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation
follow loss adjusting practices and principles
comply with security practices and principles
apply risk management/minimisation practices.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation
follow loss adjusting practices and principles
comply with security practices and principles
apply risk management/minimisation practices.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUR63 | FNSILA503 | Report findings and provide guidance to involved parties | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D714 | FNS41611 | Certificate IV in Loss Adjusting | Qualification |
| S730 | FNS51410 | Diploma of Loss Adjusting | Qualification |