Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The workplace environment may involve twenty-four hour operation and may include:
single and multi-site locations
large, medium and small companies
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve:
internal and external customer and supplier contact and related information coordination
Information may be:
in print or electronic form and may include forms, letters, memos, operational data, faxes, manifests, inventories, orders, invoices, freight documentation and other documents, records and data required within warehousing, stevedoring, transport&distribution operations
Communications systems may involve:
telephone
fax
email
electronic data transfer of information (EDI)
mail
Consultative processes may involve:
other employees and supervisors
customers and suppliers
management and union representatives
industrial relations and OH&S specialists
other professional or technical staff, contractors and maintenance personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documentation may include:
workplace policies and procedures
relevant contracts and agreements
quality or enterprise work specifications and procedures
manufacturers specifications and/or supplier's advice, recommended procedures, policies and instructions
guidelines relating to minimising risks to the environment and compliance with OH&S requirements
supplier and/or client instructions
material safety data sheets
relevant agreements and codes of practice
legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection
reports of accidents and incidents within regulatory requirements and enterprise procedures
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
quality assurance procedures
workplace agreements and awards
workers compensation
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
relevant Australian and state/territory OH&S legislation
equal employment legislation and related policies
environmental protection regulations
hazardous substances and dangerous goods codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace