Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication will be that involved in:
in basic routine work functions
may occur by day or night
in a variety of work contexts
Communication modes may include:
active listening
group interaction
questioning to obtain information and/or clarify information and understanding
routine oral reporting
routine written reporting
participation in routine meetings in the workplace
basic recording of discussions
Communications may involve:
English-speaking persons
multilingual staff
persons with limited ability to communicate in English
Communication problems may include:
misunderstanding
limited ability of others to communicate in English
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary
incorrect assumption that message has been received and/or correctly understood
Personnel in work area may include:
managers
supervisors/team leaders
workplace personnel
visitors
contractors
official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Communication may involve the basic use of a range of communication technology including:
phone
electronic data interchange
fax
email
internet
radio
Information/documentation may include:
workplace procedures, checklists and instructions
goods identification numbers and codes
manifests, bar codes, goods and container identification
manufacturers specifications
workplace policies
supplier and/or client instructions
material safety data sheets
relevant codes of practice including the national standards for manual handling and the industry safety code
legislation, regulations and related documentation
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes
dangerous goods and freight regulations and codes
relevant Australian and state/territory OH&S legislation
equal employment legislation and related policies
environmental protection regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace