Unit of competency Outline

Date retreived
23/07/2026 11:41 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Coordinate services for older people

Coordinate services for older people

Unit of competency
National Code
CHCAGE003
State Code
AVC89
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090507 - Care For The Aged
Original Release Date
22/01/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge to provide services to an older person. It involves following and contributing to an established individual plan.This unit applies to workers in a residential or community context, or those in personal care or support services that work with older people. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
Coordinate the delivery of the individualised plan
  • 1.1 Identify and prioritise the needs, goals and preferences of the older person outlined in the individualised plan
  • 1.2 Coordinate services and support activities in consultation with the older person and colleagues
  • 1.3 Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities
  • 1.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond in line with organisation guidelines
2. Liaise and negotiate with appropriate personnel and service providers
  • 2.1 Support the older person to access and negotiate resources in order to deliver identified services
  • 2.2 Support the older person to access community support agencies to facilitate the achievement of established goals
  • 2.3 Recognise when a service and/or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery
3. Support family and carers
  • 3.1 Recognise the impact of support issues on the carer/s and families and refer appropriately
  • 3.2 Provide support and respite for carer/s
4. Coordinate feedback
  • 4.1 Explain to all service providers the mechanism/s for providing feedback on the effectiveness of the individualised plan
  • 4.2 Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional
  • 4.3 Seek feedback from the older person and/or their advocate and report to supervising health professional
  • 4.4 Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached
No information
No information
Replaces
State Code National Code Title Type
WC791 CHCAC412B Provide services to older people with complex needs Unit of competency
Replaced By
State Code National Code Title Type
OEH36 CHCAGE009 Provide services for older people Unit of competency