Unit of competency Outline
Date retreived
23/07/2026 7:07 AM AWST
23/07/2026 7:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage vacant properties
Manage vacant properties
Unit of competency
National Code
CHCCH416C
CHCCH416C
State Code
D2274
D2274
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
18/05/2010
Field of Education
080503 - Real Estate
Original Release Date
18/05/2010
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required to manage rental properties which have become vacant
Notes
Elements and Performance Criteria
1. Manage vacancies
- 1.1 Implement allocations management policy to ensure targets are met for rehousing, immediate housing and wait-turn housing
- 1.2 Minimise rent loss through prompt restoration
- 1.3 Determine allocation, disposal or redevelopment of a vacant property using total asset management principles
2. Manage abandoned properties and goods
- 2.1 Confirm abandonment of property by inspection, and action according to Residential Tenancies Act
- 2.2 Assess abandoned goods and vehicles and arrange storage or disposal in accordance with the Residential Tenancies Act
- 2.3 Maintain security of property
3. Property condition is assessed and managed
- 3.1 Undertake pre-vacation/post-vacation reports
- 3.2 Identify client charge items and obtain commitment
- 3.3 Maintain security of property
- 3.4 Void property and update computer system as appropriate
- 3.5 Prepare advice of vacant dwellings
- 3.6 Identify necessary repairs and cleaning
- 3.7 Raise orders on computer system
- 3.8 Arrange repairs and cleaning
- 3.9 Prepare final inspection and property condition report
- 3.10 Raise debit notes, as required
4. Identify vacant properties and implement arrears management procedures
- 4.1 Provide written acknowledgment of advice to tenant including balance of account at cessation date
- 4.2 Employ police/security services regarding vandalism where necessary
- 4.3 Recognise legal implications/status of squatters
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Abandoned goods relates to:
Those items remaining on a property after either tenancy termination of abandonment of property
Housing assets may include:
Rental properties directly managed by the organisation
Property in which organisation is located
Repairs and maintenance will include:
Minor repairs as a result of accident or wear and tear
Emergency maintenance, in a manner consistent with tenancy legislation
Routine maintenance
Major repairs
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Abandoned goods relates to:
Those items remaining on a property after either tenancy termination of abandonment of property
Housing assets may include:
Rental properties directly managed by the organisation
Property in which organisation is located
Repairs and maintenance will include:
Minor repairs as a result of accident or wear and tear
Emergency maintenance, in a manner consistent with tenancy legislation
Routine maintenance
Major repairs
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Assessment must include a variety of repair and maintenance situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit should be assessed in the workplace or through a relevant simulation
Assessment must include a variety of repair and maintenance situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to
a workplace where assessment can be conducted, or a realistic simulated workplace setting
Method of assessment:
In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3009 | CHCCH16B | Manage vacant properties | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB30 | CHCSOH006 | Manage vacant properties | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |