Facilitate mediation

Unit of competency Outline

Date retreived
23/07/2026 1:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CHCMED002

State Code
AWA76

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
08/12/2015

View on TGA

State Implementation and Classification

Approved Date

04/05/2016

Field of Education

090513 - Counselling

Original Release Date

04/05/2016

Nominal Hours

Description

This unit describes the skills and knowledge required to facilitate and maintain the flow of the mediation process to achieve the best possible outcome for all participants.This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Notes

Elements and Performance Criteria

1. Establish communication protocols

1.1 Identify the communication needs of all stakeholders based on review of information and preparation processes
1.2 Confirm the ground rules for the mediation process with all participants/co-mediators
1.3 Comply with statutory and procedural requirements

2. Define the dispute

2.1 Involve participants in identifying and defining the dispute based on review of information and preparation processes
2.2 Establish common ground between the participants
2.3 Describe the dispute using appropriate terms
2.4 Define the dispute in terms of interests where appropriate
2.5 Order, differentiate and prioritise issues in collaboration with the participants and confirm understanding

3. Manage communication and interactions

3.1 Model ethical practice, maintain impartiality and sustain fairness for all participants involved in the process
3.2 Select and use communication techniques suited to participants to facilitate positive interactions and progress towards agreement
3.3 Provide sufficient time for each party’s interests and views to be identified and explored and acknowledge participants’ feelings, concerns and views
3.4 Encourage participants to describe their understanding of others’ statements about feelings, needs and ideas
3.5 Use conflict resolution techniques to identify and respond to potential and actual conflicts
3.6 Regularly check participants’ understanding of the proceedings and adapt processes according to specific needs

4. Support problem-solving and negotiation

4.1 Assist participants to prepare for problem-solving and negotiation
4.2 Manage co-mediation appropriately with all participants to the dispute
4.3 Support participants to identify options for decision-making
4.4 Acknowledge creative and inventive problem-solving strategies
4.5 Provide participants with opportunity to reflect on any agreement or seek other advice when appropriate
4.6 Assist participants to identify agreements and decisions made, and future action required
4.7 Recognise when mediation is not being effective and take action according to organisation protocols

No information

Replaces

State Code	National Code	Title	Type
D2595	CHCMED415A	Facilitate interaction between parties in mediation	Unit of competency
D2594	CHCMED414A	Facilitate mediation processes	Unit of competency
WC938	CHCMED413B	Manage communication processes to define the dispute	Unit of competency

Replaced By

State Code	National Code	Title	Type
OEL45	CHCMED005	Facilitate mediation	Unit of competency

State Code	National Code	Title	Type
AWL8	CHC42015	Certificate IV in Community Services	Qualification
AD288	CHCSS00110	Mediation Skill Set	Skill set