Unit of competency Outline
Date retreived
23/07/2026 6:07 PM AWST
23/07/2026 6:07 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate a TAB outlet
Operate a TAB outlet
Unit of competency
National Code
SITHGAM002A
SITHGAM002A
State Code
S6404
S6404
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2008
Field of Education
110101 - Hospitality
Original Release Date
30/10/2008
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to conduct day-to-day TAB operations.TAB refers to Totalisator Agency Board operations and may cover horseracing and betting on other sports according to state and territory practices.In some States and Territories, responsible conduct of gambling or gaming is a requirement of state and territory legislation. This is addressed in SITHGAM006A Provide responsible gambling services.
Notes
Elements and Performance Criteria
1 Set up a TAB outlet.
- 1.1 Turn on machines and log on.
- 1.2 Extract and action messages from machines.
- 1.3 Carry out opening procedures according to TAB guidelines and enterprise procedures.
- 1.4 Set up Austext or Teletext facilities, ensuring pages and sub-pages are correctly displayed on a number of television sets.
- 1.5 Check TAB environment for appropriate cleanliness, temperature and lighting.
2 Advise customers on TAB operations and regulations.
- 2.1 Advise customers on TAB procedures according to enterprise and regulatory requirements.
3 Operate the TAB betting machine.
- 3.1 Follow TAB operations and administration manuals correctly for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.
- 3.2 Interpret error messages and take action to rectify errors according to enterprise and regulatory requirements.
4 Perform TAB terminal accounting and security procedures.
- 4.1 Complete the end of shift balance according to enterprise procedures.
- 4.2 Balance dockets for cash payments.
- 4.3 Pay out winnings to customers accurately.
- 4.4 Verify large payments according to enterprise procedures.
- 4.5 Monitor security of cash and venue according to enterprise procedures.
- 4.6 Observe customers and onlookers and note and report unusual practices promptly and accurately.
5 Monitor daily racing activities.
- 5.1 Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.
- 5.2 Update wall lists promptly as new information is received.
6 Clean and maintain TAB equipment.
- 6.1 Clean machines according to TAB guidelines and OHS regulations.
- 6.2 Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
- 6.3 Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Opening procedures must include:
daily form service
posting TAB race lists
restocking ticket bins and trays
displaying form guides, race lists and sports lists
programming odds monitors with the day's and night's meetings.
TAB procedures must include:
the correct compilation of bet tickets for the various bet types, that may include:
win and place
quinella
double
daily double
trifecta
superfecta
all up
mystery bet
footy TAB
pick the margin
pick the result
sports bet
favourite number
quartet
lodgement of forms
display of race types, including horses, greyhound and harness and their results
collection of winnings
TAB telephone accounts
fixed odds
sports TAB.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Opening procedures must include:
daily form service
posting TAB race lists
restocking ticket bins and trays
displaying form guides, race lists and sports lists
programming odds monitors with the day's and night's meetings.
TAB procedures must include:
the correct compilation of bet tickets for the various bet types, that may include:
win and place
quinella
double
daily double
trifecta
superfecta
all up
mystery bet
footy TAB
pick the margin
pick the result
sports bet
favourite number
quartet
lodgement of forms
display of race types, including horses, greyhound and harness and their results
collection of winnings
TAB telephone accounts
fixed odds
sports TAB.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to operate a TAB outlet according to TAB procedures
compliance with responsible gambling legislation, codes of practice or requirements
awareness of security issues and compliance with security procedures
processing a variety of bet types within realistic timeframes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using TAB facilities, terminals and equipment within a hotel, club or casino, including:
TAB stationery and form guides
replacement parts and cleaning materials for equipment
Austext and teletext facilities and television monitors
ticket bins
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities, including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate processing bets or carrying out simple machine repairs and maintenance
role-plays to demonstrate the provision of advice and information to customers on TAB
oral or written questions to assess knowledge of TAB procedures, gaming legislation and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM001A Attend gaming machines
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to operate a TAB outlet according to TAB procedures
compliance with responsible gambling legislation, codes of practice or requirements
awareness of security issues and compliance with security procedures
processing a variety of bet types within realistic timeframes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using TAB facilities, terminals and equipment within a hotel, club or casino, including:
TAB stationery and form guides
replacement parts and cleaning materials for equipment
Austext and teletext facilities and television monitors
ticket bins
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities, including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate processing bets or carrying out simple machine repairs and maintenance
role-plays to demonstrate the provision of advice and information to customers on TAB
oral or written questions to assess knowledge of TAB procedures, gaming legislation and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM001A Attend gaming machines
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2107 | THHBG02B | Operate a TAB outlet | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF654 | SITHGAM203 | Operate a TAB outlet | Unit of competency |
