Unit of competency Outline
Date retreived
22/07/2026 11:44 PM AWST
22/07/2026 11:44 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process a life insurance application
Process a life insurance application
Unit of competency
National Code
FNSILF302A
FNSILF302A
State Code
D9445
D9445
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
29/07/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to process new applications for life insurance. It encompasses checking the proposal, gathering information, entering information and recording details. Regulatory requirements apply to this unit.
Notes
Elements and Performance Criteria
1. Receive applications
- 1.1 Receive new life insurance applications and compile necessary documentation
- 1.2 Check that documentation is correct and complete
- 1.3 Gather further information from appropriate information sources as necessary
- 1.4 Enter application data in appropriate systems and verify data input accuracy
2. Process applications
- 2.1 Determine authority to act and refer application to appropriate authority as necessary
- 2.2 Consult with internal stakeholders, as appropriate
- 2.3 When acceptable, process the application
- 2.4 Communicate result to all relevant parties in accordance with procedures and regulatory requirements
- 2.5 Update records and file documentation in accordance with procedures and regulatory requirements
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Documentationmay include:
birth records
health records
marriage records
other records required for application
product disclosure statement (PDS)
product documentation
Information sourcesmay include:
adviser
client or client agent
government records
law enforcement agencies
medical or related professionals
Appropriate systemsmay include:
document management system
policy administration system
Appropriate authority may include:
manager
other levels of management
supervisor
Internal stakeholders may include:
chief medical officers
claims departments
new business team
other relevant business teams
senior underwriters
underwriters
Procedures may include:
complaints handling processes
customer service charter
guidelines
general operational policies
privacy and confidentiality guidelines
Relevant partiesmay include:
adviser
client
internal stakeholders
Regulatory requirements may include:
Australian Securities and Investments Commission (ASIC) regulatory guides
life insurance legislation
privacy legislation
Documentationmay include:
birth records
health records
marriage records
other records required for application
product disclosure statement (PDS)
product documentation
Information sourcesmay include:
adviser
client or client agent
government records
law enforcement agencies
medical or related professionals
Appropriate systemsmay include:
document management system
policy administration system
Appropriate authority may include:
manager
other levels of management
supervisor
Internal stakeholders may include:
chief medical officers
claims departments
new business team
other relevant business teams
senior underwriters
underwriters
Procedures may include:
complaints handling processes
customer service charter
guidelines
general operational policies
privacy and confidentiality guidelines
Relevant partiesmay include:
adviser
client
internal stakeholders
Regulatory requirements may include:
Australian Securities and Investments Commission (ASIC) regulatory guides
life insurance legislation
privacy legislation
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
correctly process applications
apply procedures and comply with regulatory requirements.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
correctly process applications
apply procedures and comply with regulatory requirements.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUP52 | FNSILF302 | Process a life insurance application | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D702 | FNS30111 | Certificate III in Financial Services | Qualification |
| D775 | FNS41512 | Certificate IV in Life Insurance | Qualification |