Unit of competency Outline

Date retreived
23/07/2026 9:55 PM AWST

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Provide housekeeping services to guests

Provide housekeeping services to guests

Unit of competency
National Code
SITHACS002
State Code
AWS31
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110199 - Food And Hospitality, N.e.c.
Original Release Date
12/07/2016
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.The unit applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Respond to housekeeping requests.
  • 1.1.Handle guest requests in a manner consistent with organisational customer service standards and security procedures.
  • 1.2.Confirm and note details of requests made.
  • 1.3.Make appropriate apologies where a request has arisen from breakdown in-room servicing.
  • 1.4.Agree with guests on timelines for meeting requests.
  • 1.5.Locate, deliver and pick up items within agreed timeframes.
  • 1.6.Report ongoing actions required to meet guest requests to appropriate personnel for further action.
  • 1.7.Set up equipment for guests when appropriate.
  • 1.8.Proactively offer information and advice about special services and benefits to guests to ensure maximum take-up of services and profitability of guest’s stay.
2. Advise guests on room and housekeeping equipment.
  • 2.1.Advise guests courteously on correct use of equipment.
  • 2.2.Report equipment malfunctions promptly and where possible, make alternative arrangements to meet guest needs.
  • 2.3.Where appropriate, agree on suitable time to collect equipment.
No information
No information
Replaces
State Code National Code Title Type
WF584 SITHACS201 Provide housekeeping services to guests Unit of competency
Replaced By
State Code National Code Title Type
OEA36 SITHACS010 Provide housekeeping services to guests Unit of competency