Unit of competency Outline

Date retreived
22/07/2026 11:52 PM AWST

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Attend requests for building and planning information and advice

Attend requests for building and planning information and advice

Unit of competency
National Code
LGAPLEM403A
State Code
C1975
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
11/09/2012
View on TGA
State Implementation and Classification
Approved Date
25/01/2002
Field of Education
080301 - Business Management
Original Release Date
25/01/2002
Nominal Hours
40
Description
This unit covers responding to and prioritising requests for building and planning information and advice.
Notes
Elements and Performance Criteria
1 Identify nature and type of service requests
  • 1.1 Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate.
  • 1.2 Requests are assessed to establish necessity for compliance with statutory requirements.
  • 1.3 Time required to service requests is established to identify if an immediate response will satisfy requirements.
  • 1.4 Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.
2 Research information relevant to service requests
  • 2.1 Accurate research and action are undertaken in priority order to obtain required information or result.
  • 2.2 Sources of relevant information are correctly identified.
  • 2.3 Information is collated to enable preparation of a satisfactory response to the request.
  • 2.4 Professional advice is identified and incorporated where appropriate.
  • 2.5 Affected relevant authorities are consulted.
3 Determine suitable response
  • 3.1 Response is prepared within statutory constraints and levels of authority that protects council interests.
  • 3.2 Response facilitates discussion and consultation so that client expectations can be satisfied.
  • 3.3 Relevant form of response is selected within council policies and procedures.
4 Communicate information and advice
  • 4.1 Written information and advice provided are clear and concise to minimise the need for follow-up action.
  • 4.2 Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised.
  • 4.3 Advice given is recorded according to council procedures.
  • 4.4 Discretionary advice on major issues is made available according to council policy and procedures.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Requests may include:
verbal (face-to-face or telephone)
written
complaints
technical advice
problems
information
copies of plans
property enquiries
access to council records
Jurisdiction and ability may include:
freedom of information
copyright
council policy
relevant building and planning legislation
state acts and policies
Research may include:
literature survey
obtaining telephone information
checking council records
statutory controls
Information may include:
written records
oral
anecdotes
reports
instructions
directions from supervisor or management
formal and informal interviews
team meetings
reports from other services
agencies
specialists
experts
media
Response may include:
verbal
written
Professional advice may include:
statutory authorities
building surveyors
engineers
town planners
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
Accurate, timely and courteous advice is provided.
All relevant building and planning requirements are met.
Context of assessment
On the job or in a simulated work environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications
Access to a workplace or case study that encompasses such resources as:
copies of relevant building and planning legislation
examples of council policies and procedures
reports and council records
experts such as building surveyors, engineers and town planners
No information