Unit of competency Outline

Date retreived
22/07/2026 2:15 PM AWST

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Benchmark performance

Benchmark performance

Unit of competency
National Code
PSPGEN059
State Code
AWV42
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080317 - Quality Management
Original Release Date
21/07/2016
Nominal Hours
70
Description
This unit describes the skills required to benchmark performance of a functional area or business unit of an organisation. It includes designing a benchmarking approach, establishing benchmarks, establishing and managing a benchmarking exercise, gathering and analysing information, reporting on and acting on benchmarking outcomes.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Design benchmarking approach
  • 1.1 Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.
  • 1.2 Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.
  • 1.3 Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.
  • 1.4 Prepare a project plan and have it approved.
2. Establish benchmarks
  • 2.1 Identify key result areas for benchmarking in accordance with determined scope and objectives.
  • 2.2 Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.
  • 2.3 Confirm benchmarks or make arrangements to develop and/or use them.
3. Undertake benchmarking exercise
  • 3.1 Establish and resource staffing arrangements.
  • 3.2 Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.
  • 3.3 Manage benchmarking exercise in accordance with timeframes and budgetary constraints.
4. Gather and analyse information
  • 4.1 Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.
  • 4.2 Encourage input to ensure outcomes are valid, reliable and useful for improving performance.
  • 4.3 Gather organisational data, collate with information from consultation and analyse against benchmarks.
  • 4.4 Discuss benchmarking findings with staff and management, and incorporate feedback into final results.
5. Report on and/or act on benchmarking outcomes
  • 5.1 Write and present benchmarking report to meet audience needs.
  • 5.2 Identify areas of excellence, strengths and recommendations for improvement in the report.
  • 5.3 Develop a strategy for phased implementation of recommendations when required.
  • 5.4 Preserve and store research information to provide historical data for subsequent benchmarking exercises.
  • 5.5 Act upon and/or implement benchmarking outcome recommendations.
No information
No information
Replaces
State Code National Code Title Type
C8048 PSPGOV518A Benchmark performance Unit of competency