Unit of competency Outline
Date retreived
23/07/2026 4:17 PM AWST
23/07/2026 4:17 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process and monitor event registrations
Process and monitor event registrations
Unit of competency
National Code
SITXEVT003A
SITXEVT003A
State Code
S6503
S6503
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/10/2008
Field of Education
110101 - Hospitality
Original Release Date
22/10/2008
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to process and monitor registration for any type of event. No licensing, legislative, regulatory or certificate requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Process registration information.
- 1.1 Identify and confirm mechanism for recording registration information in consultation with appropriate colleagues.
- 1.2 Receive, interpret and accurately process registration information according to agreed procedures and timelines.
- 1.3 Use appropriate features of technology to maximise work efficiency and speed.
- 1.4 Organise all registration information in a clear and logical way.
- 1.5 Provide accurate and relevant event information to clients and colleagues as required.
- 1.6 Prepare and issue documents and other materials according to event requirements.
- 1.7 Identify and follow up on missing information within appropriate timelines.
2 Review and report registration information.
- 2.1 Monitor registration information and provide attendance reports to appropriate colleagues, clients and suppliers as required.
- 2.2 Proactively identify issues or challenges emerging from attendance information and report accordingly.
- 2.3 Take action to address attendance issues according to instructions and in consultation with colleagues.
3 Finalise registration documentation.
- 3.1 Check and finalise registration documentation within agreed timelines.
- 3.2 Produce accurate and complete final attendance documentation in agreed formats and styles.
- 3.3 Distribute final registration documentation according to agreed procedures and within required timelines.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Mechanism for processing registrations may be:
automated
manual.
Registration information may relate to:
payment status
details of pre-booked sessions
travel and touring arrangements
accommodation details
special requests
medical information
further action required at site or venue.
Documents and other materials to be issued may include:
invoices
credit notes
receipts
service vouchers
tickets
confirmation letters
information or promotional packs
sponsor advertisements.
Attendance reports may include information on:
numbers
characteristics of attendees
source of attendees
progress towards attendance expectations.
Action to address attendance issues may include:
additional promotional activity
targeting of specific groups
holding of space for particular individuals or groups
advice of change of venue.
Final attendance documentation may be:
attendance lists with basic details of attendees
attendance lists with additional information, such as payment status and special requests
name tags
information satchels.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Mechanism for processing registrations may be:
automated
manual.
Registration information may relate to:
payment status
details of pre-booked sessions
travel and touring arrangements
accommodation details
special requests
medical information
further action required at site or venue.
Documents and other materials to be issued may include:
invoices
credit notes
receipts
service vouchers
tickets
confirmation letters
information or promotional packs
sponsor advertisements.
Attendance reports may include information on:
numbers
characteristics of attendees
source of attendees
progress towards attendance expectations.
Action to address attendance issues may include:
additional promotional activity
targeting of specific groups
holding of space for particular individuals or groups
advice of change of venue.
Final attendance documentation may be:
attendance lists with basic details of attendees
attendance lists with additional information, such as payment status and special requests
name tags
information satchels.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this TrainingPackage.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to accurately process registration information and to produce accurate attendance reports and related documentation
knowledge of administration systems and procedures for recording and reporting event attendance
demonstration of skills in registration processing and monitoring for more than one event
production of work within commercial workplace time constraints.
Context of and specific resources for assessment
Assessment must ensure:
project or work activities are conducted over a period of time to allow the candidate to demonstrate registration processing and monitoring for an event
use of industry-current systems and technology.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of documentation and reports prepared by the candidate in preparation for an event
evaluation of reports prepared by the candidate on the administrative process for an event, including challenges and responses
written or oral questioning to assess knowledge of event administration procedures and material formats
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to accurately process registration information and to produce accurate attendance reports and related documentation
knowledge of administration systems and procedures for recording and reporting event attendance
demonstration of skills in registration processing and monitoring for more than one event
production of work within commercial workplace time constraints.
Context of and specific resources for assessment
Assessment must ensure:
project or work activities are conducted over a period of time to allow the candidate to demonstrate registration processing and monitoring for an event
use of industry-current systems and technology.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of documentation and reports prepared by the candidate in preparation for an event
evaluation of reports prepared by the candidate on the administrative process for an event, including challenges and responses
written or oral questioning to assess knowledge of event administration procedures and material formats
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4849 | THTSOP15B | Process and monitor event registrations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB972 | SITXEVT003B | Process and monitor event registrations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D356 | CUS30309 | Certificate III in Music Business | Qualification |