Unit of competency Outline

Date retreived
21/07/2026 11:38 PM AWST

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Conduct community consultations

Conduct community consultations

Unit of competency
National Code
LGADMIN417A
State Code
C1913
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
11/09/2012
View on TGA
State Implementation and Classification
Approved Date
03/09/2012
Field of Education
080509 - Public Relations
Original Release Date
03/09/2012
Nominal Hours
40
Description
This unit covers conducting community consultation on behalf of the organisation in line with its strategic vision and program development. The unit is appropriate to employees in all areas of the organisation and covers the process of consultation, from identification of stakeholders and methodologies through to documentation of issues and formulation of recommendations.
Notes
Elements and Performance Criteria
1. Plan community consultation
  • 1.1 Specific consultation needs are identified based on the issue and organisational requirements.
  • 1.2 The objectives for the consultation are discussed with appropriate personnel.
  • 1.3 Consultation methods are identified and discussed with appropriate personnel.
  • 1.4 A consultation plan is developed and discussed and/or endorsed with appropriate personnel.
2. Facilitate consultation
  • 2.1 Information is prepared that is clear, accurate and appropriate to the needs of the parties.
  • 2.2 Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame.
  • 2.3 Information is provided to participants at an appropriate time and place.
  • 2.4 Access and equity requirements are implemented in the consultation.
  • 2.5 Consultation is undertaken using effective facilitation techniques suited to the target audience.
  • 2.6 Difficult situations are handled effectively using collaborative problem-solving techniques.
3. Report consultation outcomes
  • 3.1 Responses are collated and formatted to facilitate analysis.
  • 3.2 A report is prepared that includes recommendations to enable informed decision making.
  • 3.3 Feedback is provided to interested parties.
  • 3.4 Other issues raised during consultation are directed to relevant department or person for action.
  • 3.5 The effectiveness of the consultation process is evaluated and action is taken where necessary.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Consultation methods may include:
public meetings
phone-ins
questionnaires
informal gatherings
door knocks
council meetings
Information may include:
graphics
models
computer animations
video displays
overheads
handouts
development plans
interpreter service
Participants may include:
community groups
other authorities
individuals
emergency authorities
private sector business interests
special interest groups
experts
Facilitation techniques may include:
active listening
targeted questioning
points of clarification
group discussions
presentation
group activities
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
plan a community consultation to enable and encourage relevant groups or individuals to be involved
facilitate a community consultation that produces valid and useful information and ensures that the council's image and reputation are maintained or enhanced
prepare an accurate report on the outcomes of the community consultation that enables informed decision making to occur.
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.
Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:
LGACOMP024A Develop community relations.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.
No information